Overview

A performance management system helps HR managers establish clear performance expectations through which employees can easily understand what is expected of their job. It allows managers to reinforce on their employees, the individual accountability to meet their goals and evaluate their own performance. Design and implementation of performance measurement and management systems are especially risky and complex processes that have to be well managed in order to ensure the proper integration into the company’s structures and processes. In the course you will engage with some HR theories and then see how they translate into every day working life. At the end of the course, we hope you will be better equipped to choose a suitable employee, to motivate and appraise your team, to manage conflict in the workplace, and to lead and make decisions on a day to day basis

What you’ll learn

• Benefits of a performance management system
• Components of successful performance management systems
• Setting expectations
• Developing a unique performance appraisal process
• Training managers
• Incorporating company values
• Documenting performance evaluations
• Distinguish between different types and components of performance management systems.
• Design and develop a comprehensive performance management system.
• Organize and plan a successful implementation of a performance management system.
• Identify business requirements for performance management operating systems.
• Develop mandatory coaching and training sessions for managers and employee

Who should attend?

Managers and supervisors, present and aspiring, who want to manage employees in a way that is geared to better results.

Course Content:

Day 1

• Definition and Purpose of Performance Management
• The Performance Management Cycle
• Role of HR in Different Phases
• Strategic and Administrative Role
• Challenges in Implementing Performance Management System
• Leadership versus Management

Day 2

• Successful Implementation of Performance Management System
• Types of Performance Management Systems
• Managing Poor Performance
• Overcoming Performance Blockages
• Advantages and Disadvantages
• Components and Building Blocks
• Trends in Organizations
• Uses and Applications of Performance Management Systems

Day 3

• Designing a Performance Management System

• System Prerequisites
• Defining Intangibles
• Determining Weights and Percentage Score Ranges
• Developing Performance Appraisal Templates

Day 4

• Ensuring a Successful Implementation

• Pilot Implementation
• Potential Pitfalls and Improvements
• Marketing and Introducing the System Internally
• System Support and Evaluation
• Performance Management Operating Systems
• Drafting Business Requirements

Day 5

• Coaching Managers and Employees
• Build the personal case for coaching.
• Establish some firm expectations.
• Teach coaching skills and put them to practice.
• Give a manager a coach.
• Reward the best coaches with the best jobs.
• Essential Coaching Skills / Qualities
• Differences Between Training and Coaching
• Coaching Styles Questionnaire
• Questioning Skills