Effective Performance Review

Effective Performance Review

Sunday 24 Jan 2021

  • Duration: One Week
  • City: Dubai
  • Fees: 3950 GBP


A properly structured and effective performance appraisal process will require a range of techniques including agreeing objectives, reviewing and monitoring performance, giving feedback, coaching, training and development and of course, the appraisal itself. This cutting-edge course will demonstrate how these techniques link taking into consideration the best practice in appraisal systems and the multi-cultural environment.

This course will highlight both the theoretical and the practical. The course also focuses on effective performance and feedback – integrating this with current Talent Management principles. There will be a practical skills workshop conducted each day where what has been learned will be put into practice.


  • Identify various types of performance appraisal systems.
  • Describe the role of performance appraisal from an individual’s and organisation’s point-of-view.
  • Create a plan for the effective utilisation of an appraisal system.
  • Question the role of performance appraisal in a multi-cultural environment.
  • Assess the advantages and disadvantages of various appraisal methods.

Course Outline

Day 1

The Role of Assessment & Appraisal

  • Why have an assessment & appraisal?
  • What is appraised?
  • The purposes of performance appraisal.
  • Trends in assessment & appraisal.
  • The ethics of appraising people.
  • The problems of conflicting objectives.

Day 2

Implementing a Successful Appraisal Scheme

  • Formal Vs Informal systems.
  • Who does the appraisal and who should be appraised?
  • Getting top management support.
  • Preparing a policy statement.
  • Instructions to appraisers.
  • Checklist – preparing and implementing a formal appraisal scheme.

Day 3

Kinds of Appraisal

  • Ranking, Critical incident, Forced choice and Narrative methods.
  • Management by Objectives (MBO).
  • Behaviourally Anchored Rating Scales (BARS).
  • Behavioural Observation Scales (BOS).
  • Deciding which type to use.
  • Overcoming problems in ratings.

Day 4

Key Issues in Performance Appraisal & Assessment

  • Evaluation Centres and Appraisal.
  • Performance Appraisal in a Multi-Cultural Setting.
  • Best practice in assisting with employee personal problems (EAP)
  • Talent Management & Succession Planning links.
  • Evaluation and review of the system.
  • Personal Action Planning.

Day 5

The Appraisal Interview

  • Common reasons for failure and mistakes made.
  • Communication skills for appraisal (Questioning and Listening).
  • Hints on interviewing.
  • Planning & Preparing for an Appraisal interview.
  • Emotional Intelligence & Feedback.
  • Practice appraisal interviews – role plays.
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