Overview

Virtual communication, is when people communicate without being face-to-face. Virtual communication clearly has many advantages including increased productivity, reduced business costs and a better work balance of the workforce. … Communicating effectively across cultures through virtual means requires an understanding of these cultural variables and their impact

This Course program provides participants with a benchmark for best practice in virtual communication. They will explore when to use which medium to achieve the best result in day-to-day communication. They will learn how to avoid making assumptions that lead to misunderstandings. They will also discover how to ensure they get the most out of virtual team meetings by assertively putting their views across and making sure their contributions are discussed. They will also learn how to take a leading role, when needed, to make sure the meeting stays on track. Participants will leave with increased confidence in their ability to communicate effectively in a virtual environment.

After completing this training, you’ll understand how to make the most of the virtual workplace. You will know how to collaborate and communicate with colleagues and clients effectively and with confidence.

Learning Objectives

By the end of the Course participants will:

• Understand how day-to-day virtual team communication can go wrong and how to avoid it
• Know which medium of communication to choose to get the best results
• Recognise how to avoid making assumptions that lead to misunderstandings
• Know how to get the most from a virtual team meeting and preparing to add value
• Learn how to make sure their contributions are discussed and get their point across assertively

Who should attend?

This course will benefit anyone who does most or all of their work remotely via online tools.

And because this is remote training, you can attend no matter where you are.

Course Content

Day 1

• Understand virtual-communication etiquette and tone
• Understanding your own communication style
• Understanding the cross-cultural communication styles
• Selecting the best virtual communication tools

Day 2

• Challenges and solutions of virtual working

• Building relationships and trust through technology
• Practical communication techniques

Day 3

• Getting the most from online meetings
• Establish your message and choose the right channel to share it
• Communicate key messages clearly

Day 4

• Inform, update and persuade with your writing
• Avoid misunderstandings, plug communication gaps and defuse conflict
• Run engaging online meetings and collaborate online

Day 5

• Use workflows that maintain the flow of information
• Understand and work with different social styles.