Introduction:

This course has been specially designed for professional leaders and administrative persons and individuals who are in-charge of implementation of quality management and other leadership roles.

This course will provide the necessary skills based on the EFQM model to create leader for tomorrow.

Course Objectives:

• Understanding the concepts of EFQM model
• Using the techniques for quality management to lead their organization to excellence
• Assessment feedback report
• Using the DMAIC approaches to understanding improvement
• Using the business excellence matrix approach to create an Enable map for self-assessment

Course Outlines:

Day 1

Fundamentals of the EFQM Model

• Understanding the need for change
• Understanding the 8 basic concepts for excellence
• Understanding the 9 Excellence model concept
• Benefits of the RADAR logic( use for reviewing the performance of an organization)

Day 2

RADAR Logic and its Applications

• Elements of the RADAR logic model
• Use of RADAR with Enablers
• Use of RADAR with Results
• Learn the methods of providing feedback to management
• Analysing the performance

Day 3

EFQM and Levels of Excellence

• Characteristics for excellence
• How to move towards excellence?
• Recognized EFQM schemes

Day 4

DMAIC Methodology

• Understanding the DMAIC model – (Define, measure, analyse, improve and Control)
• How to implement the DMAIC model?
• Improve performance using DMAIC model
• Proven methods of Problem solving

Day 5

Documentation for EFQM Model Management

• Elements of an EFQM model management document
• Understanding the importance of using Enabler map for detail approaches
• Business Excellence matrix and self-assessment
• Review of the course and “Question and Answer session”