European Foundation for Quality Management (EFQM)

European Foundation for Quality Management (EFQM)

Monday 11 Jan 2021

  • Duration: One Week
  • City: London
  • Fees: Classroom: 3900 GBP / Online: 1950 GBP



This course has been specially designed for professional leaders and administrative persons and individuals who are in-charge of implementation of quality management and other leadership roles.

This course will provide the necessary skills based on the EFQM model to create leader for tomorrow.

Course Objectives:

  • Understanding the concepts of EFQM model
  • Using the techniques for quality management to lead their organization to excellence
  • Assessment feedback report
  • Using the DMAIC approaches to understanding improvement
  • Using the business excellence matrix approach to create an Enable map for self-assessment

Course Outlines:

Day 1

Fundamentals of the EFQM Model

  • Understanding the need for change
  • Understanding the 8 basic concepts for excellence
  • Understanding the 9 Excellence model concept
  • Benefits of the RADAR logic( use for reviewing the performance of an organization)

Day 2

RADAR Logic and its Applications

  • Elements of the RADAR logic model
  • Use of RADAR with Enablers
  • Use of RADAR with Results
  • Learn the methods of providing feedback to management
  • Analysing the performance

Day 3

EFQM and Levels of Excellence

  • Characteristics for excellence
  • How to move towards excellence?
  • Recognized EFQM schemes

Day 4

DMAIC Methodology

  • Understanding the DMAIC model – (Define, measure, analyse, improve and Control)
  • How to implement the DMAIC model?
  • Improve performance using DMAIC model
  • Proven methods of Problem solving

Day 5

Documentation for EFQM Model Management

  • Elements of an EFQM model management document
  • Understanding the importance of using Enabler map for detail approaches
  • Business Excellence matrix and self-assessment
  • Review of the course and “Question and Answer session”
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