Monday 22 Feb 2021
- Duration: One Week
- City: London
- Fees: Classroom: 3850 GBP / Online: 1925 GBP
Monday 22 Feb 2021
This course is important for Human Resources professionals or those who are about to start a career in Human Resources. The course is also beneficial for experienced officers and managers in Human Resources who want to update their knowledge base and skills about the latest techniques in the various Human Resources functions.
Understand communication and explain its importance to the work of HR professionals.
Explains the main components of business and report writing.
Produce written HR correspondence and sample HR reports.
Apply the basic skills of conflict resolution including influencing.
Explain the importance of customer service in HR and the steps to build the required mindset.
Apply basic coaching and counselling techniques in HR specific situations.
Human Resources and Communication
Definition of Communication.
Communication in HR.
Characteristics of an Effective HR Communicator.
Listening and Empathy.
o The STAR Technique.
o The FACT Technique.
o The Probing Technique.
o The Leading Technique.
Basics of Public Speaking.
HR Business Communication and HR Report
Basics of Business Writing.
Writing HR Reports.
Common Mistakes in Writing HR Correspondence and Reports.
Examples of HR Correspondence and Reports.
Conflict Resolution: A Required Skill for HR Professionals
Definition of Conflict.
Sources of Conflict in HR.
Thomas Kilmann Conflict Model.
Practical Applications in HR.
Client-Centric HR Departments
Definition of Customer Service.
Internal Customers versus External Customers.
The Importance of Customer Service in HR.
HR Customers – Who Are They!
Building a Customer Service Mentality in the HR Department.
Coaching and Counselling Employees and Line Managers
Coaching, Counselling and Mentoring.
Importance of Coaching and Counselling to HR Professionals.
Difference between Coaching, Counselling and Mentoring.
The 5 Principles of Coaching:
o Principle 1: Feedback.
o Principle 2: Accountability.
o Principle 3 Challenge.
o Principle 4: Tension.
o Principle 5: Systems.
The “TGROW” Model of a Super Coach (Topic, Goal, Reality, Options, Will).
Emotional Intelligence (EI): The Base for Honing HR Professional Competencies
Definition of Emotional Intelligence.
Self-Awareness and Self-Management.
The Importance of EI for HR Professionals.
Developing EI Competencies.
Daily Applications in the HR Environment.