Knowledge Management Essentials

Knowledge Management Essentials

Monday 15 Mar 2021

  • Duration: One Week
  • City: Madrid 
  • Fees: Classroom: 4350 GBP / Online: 1975 GBP



Knowledge management is important because it boosts the efficiency of an organization’s decision-making ability. In making sure that all employees have access to the overall expertise held within the organization, a smarter workforce is built that is more able to make quick, informed decisions that benefit the company. Innovation is easier to foster within the organization, customers benefit from increased access to best practices and employee turnover is reduced.

The importance of knowledge management is growing every year. As the marketplace becomes ever more competitive, one of the best ways to stay ahead of the curve is to build your organization in an intelligent, flexible manner. You want to be able to spot issues from a distance and respond quickly to new information and innovations.

The purpose behind knowledge management is to help us bridge organizational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brainpower of our businesses. This course will introduce you to knowledge management tips, techniques, and proven processes.

Course Objectives

By the end of the course you will learn how to:

  • Advocate for effective knowledge sharing
  • Foster an enabling environment within your own organisation that encourages knowledge sharing
  • Create a culture of sharing
  • Develop a ‘learning organisation’
  • Motivate employees positively to be team players
  • Create a culture of sharing
  • Develop a ‘learning organisation’
  • Motivate employees positively to be team players
  • Conduct a knowledge management assessment of your organisation
  • Apply knowledge sharing tools and techniques in practice
  • Develop a knowledge management strategy to institutionalise KM practices within your organisation

Who should attend?

  • HR directors -Heads of HR functions- HR business partners
  • Senior HR executives, managers, advisors and officers who wish to contribute to the development and implementation of HR strategy.
  • Chief officers, Chairpersons, Board members, Company directors, Heads of Departments, and all those at the highest levels of an organisation interested in developing an in-depth knowledge of strategic HRM.
  • This course is relevant for professionals engaged in information and knowledge management, change management, project and program planning, M&E and learning, communications, and organizational development. No prior Knowledge Management experience is needed.

Course Content

Day 1

Fundamentals of Product & Company Knowledge

  • Understand the fundamentals and key concepts of knowledge management
  • How to make a case for knowledge management
  • How to create a culture of sharing
  • How to develop a ‘learning organisation’
  • How to motivate employees positively to be team players
  • Explore the role of KM in an organisation
  • Identify where KM is situated in your organisation
  • Establish a framework and components for developing your knowledge management strategy throughout the course.

Day 2

Understanding Context and Taking Stock & Techniques for Engaging Employees

  • Understand the cultural and behavioural elements of knowledge management
  • Explore how to develop a conducive environment for knowledge sharing and overcoming challenges
  • Learn how to make the best use of organisational assessments.
  • Self-managed work teams
  • Informal and formal consultation processes
  • Enterprise Social Networking, Blogs Multimedia

Day 3

Actively Learning From Feedback Loops

  • Examine supply and demand for knowledge
  • Capture and generate meaningful lessons learned
  • Recognise and maximise learning opportunities in the project cycle
  • Pool good practice examples.

Day 4

Pure KM Tools and Supporting Practices

  • Explore and apply knowledge sharing techniques and processes
  • Share current examples of ICT and social media
  • Identify and work with knowledge champions.
  • Benefits of Product Knowledge
  • Steps to effective Product Knowledge
  • Boosts confidence
  • Improves communication skills
  • Overcome all barriers to meet the target

Day 5

Knowledge Management Strategy

  • Develop steps for a knowledge management strategy
  • Validate components of your KM strategy with peer support
  • Share insights for overcoming challenges and recognising success in KM in your organisation.
  • Strategies for cross-selling the associated products
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