Service/Operational Delivery roles are those, which focus primarily on ensuring that outcomes are delivered efficiently and effectively, and that the use of government’s resources is optimised.
Upon completion of this course, you will be able to understand:
- How operations need to decide how to vary their capacity (if at all) as demand for their products and services fluctuates.
- How operations relate to each other in the context of a wider network of suppliers and customers, and how these relationships can be managed.
- How transformed resources accumulate as inventories as they flow through processes, operations or supply networks.
- How systems are needed to manage the very large amounts of information required to plan and control operations, and how enterprise resource planning (ERP) is used to do this.
- Materials requirements planning (MRP) as an approach to calculating how many parts or materials of particular types are required and what times they are required.
Who should attend?
- Operations directors and managers
- Heads of departments
- Operations executives, officers and staff
- Those who wish to learn how to plan and control the delivery of the operations process.
- Measuring demand and capacity
- Setting the operation’s base capacity
- Ways of coping with mismatches between demand and capacity
- How operations understand the consequences of their capacity decision
Supply Chain Management
- How supply chains compete
- Managing relationships in supply chains
- Managing the supply side
- Managing the demand side
- The dynamics of supply chains
- Why should there be any inventory?
- Order quantity – the volume decision
- When to place an order – the timing decision
- Controlling inventory
Planning and Control Systems
- What are planning and control systems?
- ERP and how it developed into the most common planning and control system
- Implementing planning and control systems
Materials Requirements Planning (MRP)
- Master production schedule
- The bill of materials (BOM)
- Inventory records
- The MRP netting process
- MRP capacity checks