Operations Development Training

Operations Development Training

Monday 14 June 2021

  • Duration: One Week
  • City: Madrid 
  • Fees: Classroom: 4200 GBP / Online: 1900 GBP



Operations Management course will enable you to develop your core skills and boost your knowledge. This program provides participants with opportunities and practical preparation for operations management within a business context. The course has a strong vocational focus and ensures participants have the skills and techniques to support their progression into work. It has been designed to embrace the ever-changing nature of the modern business environment and includes modules in human resource management, management and operations, innovation and commercialization, management accounting, operations, and project management, business and the business environment, business strategy, principles of operations and supply chain management.

Course Objectives:

Upon completion of this course, you will be able to understand:

  • Define ‘operations’ and ‘operations management’
  • Identify the roles and responsibilities of operations managers in different organisational contexts
  • Apply the ‘transformation model’ to identify the inputs, transformation processes and outputs of an organisation
  • identify operational and administrative processes
  • Describe the boundaries of an operations system, and recognise its interfaces with other functional areas within the organisation and with its external environment.
  • Some of the ideas of quality management and how they can be used to facilitate improvement
  • How operations managers can reduce the risk of things going wrong and how they can recover when they do
  • How managers can project manage (among other things) improvement activities to organise the changes that improvement inevitably requires.

Suitability – Who should attend?

  • Chief operations officers
  • Operations directors and managers
  • Heads of departments
  • Operations executives, officers and staff
  • Those who wish to learn how to develop the capabilities of their operation’s processes to improve process performance.

Course Outlines:

Day 1

Lean Operations

  • What is lean?
  • How lean eliminates waste
  • Applying lean throughout the supply network
  • Comparing lean with other approaches

Day 2

Operations Improvement

  • The importance of improvement in operations management
  • Key elements of operations improvement
  • Broad approaches to improvement
  • Improvement techniques
  • Managing the improvement process

Day 3

Quality Management

  • What is quality?
  • The importance of quality
  • Steps that lead towards conformance of specification
  • What is total quality management (TQM)

Day 4

Managing Risk and Recovery

  • What is risk management?
  • Assessing the potential causes and consequences of failure through operations
  • Preventing failures
  • Mitigating the effects of failure through operations
  • Recovering operations from the effects of failure

Day 5

Project Management

  • What is project management?
  • Planning projects
  • Controlling projects
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