Organising and Behavioural Skills for Administrative Professionals and Executive Secretaries

Organising and Behavioural Skills for Administrative Professionals & Executive Secretaries

Monday 27 Sep 2021

  • Duration: One Week
  • City: Madrid
  • Fees: Classroom: 4250 GBP / Online: 1940 GBP



The roles of administrative professionals in organisations are persistently developing. This energising and interactive master-class is intended to provide you with the opportunity to audit and enhance your interpersonal and professional skills to expand your effectiveness. In this master-class, we will talk about how to:

– Upgrade your skills to enable you to work at a higher level.
– Value the importance of your position.
– Comprehend your business in order to work effectively.
– Utilise communication skills to your benefit and to the benefit of your organisation.
– Build up your interpersonal skills to improve your working practice.


– Establish and improve your existing skills.
– Enhance your position and become more proactive.
– Recognise ways to grow your knowledge of the organisation and business area.
– How to control your time and work output?
– Build up and apply your interpersonal intelligence.
– Deal with your manager to mutual benefit.
– Write more effective letters, e-mails and other forms of business correspondence.
– Support and make noteworthy presentations.

Course Outline

Day 1

Building on existing skills and developing the role/ Organisational skills and time management

– What is your role?
– Becoming more proactive.
– Self-enhancement and grow your knowledge of the business.
– Organisational skills.
– Planning and prioritising – taking control over your work load.

Day 2

Organisational skills and time management / Dealing with change

– Target setting
– Time management and working under pressure.
– Handling stress in self and others.
– Coping with, and utilising change in the work environment

Day 3

The importance and value of communication skills

– Why are communication skills so important?
– Expressing yourself with clarity.
– Spoken, written and remote communication – differences and implications.
– Telephone techniques.
– Writing more effective business letters and e-mails.
– Improving reports – structure, relevance, layout and editing.
– What makes a good presentation – tips to excellent presentations.

Day 4

Managing your manager and raising your profile

– Image management.
– Developing an effective working relationship with your manager.
– What is expected of you?
– Using your skills to enable your manager to concentrate on his/her priorities.
– Delegating and enhancing the quality of delegation received.
– Team work.

Day 5

Interpersonal intelligence and influencing skills

– Being a team player and flexibility.
– Comprehending yourself and other people.
– Influencing skills – gaining support and cooperation of others.
– Improving self-confidence.
– Assertiveness.
– Resolving conflict.
– Giving and receiving feedback.
– Taking forward ideas for improvement.
– Action planning.

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