Pioneer Skills for the HR Professionals

Leadership Fundamentals

Monday 17 May 2021

  • Duration: One Week
  • City: Madrid
  • Fees: Classroom: 4250 GBP / Online: 1925 GBP



This course has been specially designed for Human Resources professionals who are working in Human Resources or about to start a course in Human Resource, this course will provide the knowledge and skills about the methods in various purposes in Human Resource.

This course is also meant for administrators and managers in Human Resource

Course Objectives:

  • To understand and identify the importance of work of HR profession
  • Develop sample HR reports
  • Increase the basic skills of conflict resolution
  • Training on techniques for handling HR related situations
  • Understanding the importance of customer service in HR

Course Outlines:

Day 1

Introduction to Human Resource

  • Methodology of communication in HR
  • Relation of listening and empathy
  • Concept of “STAR and FACT” techniques
  • Concept of “Probing and Leading” techniques
  • Understanding the fundamentals of public speaking

Day 2

Departments in Human Resource

  • Understanding the client centric HR department
  • Importance of customer service in HR
  • Understanding the concept of “Internal vs External” customer
  • Developing a mentality of customer service in HR

Day 3

Preparing HR Reports

  • Introduction on Business writing
  • Preparing HR reports
  • Identifying and correcting mistakes while writing HR reports
  • Explanation with examples of certain HR reports

Day 4

Resolution of Conflict

  • Methodology of conflict
  • Influencing skills for resolving conflict
  • Understanding the concept of TKI conflict model “Thomas-Kilmann Conflict Model”

Day 5

Principles of Training for HR Professional

  • 1st principle “Feedback”
  • 2nd principle “Accountability”
  • 3rd principle “Challenge”
  • 4th principle “Tension”
  • 5th principle “Systems”
  • Understanding the “TGROW” model- (Topic, Goal, Reality, Options and Will)
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