Introduction

Most of the Organizations have adopted structured approached to managing their operations through various different standards and techniques in order to manage quality assurance. This interactive Oxford Essentials of Quality Assurance training seminar will develop delegates skills in and knowledge of quality assurance and provide them with best practices they will be able to use in improving quality assurance within their organization’s including the new ISO9001. This Course  will provide a background to the various concepts of managing quality in organizations and examine how the risks and opportunities can be successfully managed in organizations through the effective management of quality assurance.

Who Should Attend?

• Department Managers
• Team Supervisors
• Human Resources Managers
• Finance Professionals who want to know more about quality assurance
• Finance Audit Professionals who want to understand more about management systems auditing

Course Outlines

Day 1

International Standardization and the Global and Organizational Benefits

• Brief History of International Standardisation
• Economic Benefits of Standardisation
• Organizational Benefits of Standardization
• Standards as a Mechanism for Controlling Organizational Risks
• A Teamwork Approach to Quality
• Teambuilding Exercise

Day 2

Introduction to Quality Assurance and Control

• An Introduction to Quality Assurance and Control
• A History of Quality Assurance
• Introduction to Models of Quality Assurance and Control
• Concepts of Total Quality Management
• Deming’s Fourteen Points and other Approaches
• The Process Approach and ISO9001

Day 3

Process Approach to Managing Quality Assurance

• The ISO High Level Structure – Annex SL
• ISO9001 as a Framework for Managing Quality Assurance
• The Process Approach and the Organization as a Set of Inter-related Processes
• Risk and Opportunity in a Quality Management System

Day 4

Principles of Quality Assurance and Control

• Core Principles in Achieving Total Quality Management
• Prevention, Not Correction
• Customer Focused Quality
• Establishing Vision, Mission and Policy
• Opportunities for Organizational Continuous Improvement
• Building Quality through Teamwork

Day 5

Techniques for Quality Assurance and Control

• Process Improvement
• Benchmarking
• Baldrige National Quality Programme (BNQP): Criteria for Performance Excellence
• EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
• Route Cause Analysis
• Objectives and KPI’s