Simplification of Work Processes and Procedures

Simplification of Work Processes and Procedures

Monday 17 May 2021

  • Duration: One Week
  • City: Madrid
  • Fees: Classroom: 4350 GBP / Online: 1975 GBP



In today’s complex and multilingual workplace, the complete understanding of procedures and work instructions is challenging but essential, so it is full compliance. This practical and highly engaging Anderson training course will prepare all participants to design, develop, manage, control, implement, simplify and monitor Work Processes and Procedures and other associated Management System documents such as work instructions, forms, labels, and tags.

The training course will especially focus on simplifying procedures in order to ensure full understanding by all and will provide the participants with international best practices which will help them understand the causes of complexity and identify areas for improvement by focusing on eliminating waste, simplifying procedures, and standardizing and automating opportunities. Participants in this practical course will also learn to use tools to map and diagram processes and procedures revealing issues and opportunities for improvement.

Course Objectives

By the end of this training course, participants will be able to:

  • Describe the purpose, advantages and structure of a Document Management System
  • Demonstrate how management documentation is developed
  • Identify who needs to be involved in the process
  • identify the impact of complex policies and procedures in organizations
  • Examine the use of flow charts and work flow techniques
  • Compare various tools for simplification and mapping
  • Write clearly and simply
  • Analyse process flowcharts to simplify the procedures

Who should attend?

  • All staff involved in writing procedures or other work process related documents
  • Those directly managing work processes and procedures
  • Administration and Secretarial Professionals
  • Those involved in auditing work procedures/documentation
  • All Documentation and Quality Professionals

Course Content:

Day One: Introduction: The Business Need for Simplification

  • Today’s complex work environment
  • The Primary Drivers for Workplace Complexity
  • The Business Case for Simplification
  • The pressing business needs for simplification
  • Definitions of Processes, Procedures and business documentation
  • Case Study: Simplification with a Standard Operating Procedure
  • Complexities arising from frequent change


Day Two: Designing and Developing Simplified Procedures

  • The Structure of Work and Exploring Workflow
  • Considering how work is done and exploring Work Flow
  • The Key Stages of Work Simplification
  • Redefining how work gets done and designing simplified procedures
  • Writing simple, clear and concise procedures to remove complexity
  • Applying the Plain English Standard


Day Three: Developing Documentation and Automation

  • The management and control of documents
  • Developing and writing Work Instructions
  • Publishing and distributing the documentation for ease of use
  • Work place visuals – getting the procedure onto the job
  • The opportunities for technology and automation
  • Simplification of electronic forms


Day Four: Analysing and Simplifying Procedures

  • Diagnosing Problems and Solutions Using Workflow Analysis
  • Joined up systems – avoiding business errors and problems
  • The use of different Flowcharts in simplification projects
  • Flowchart elements – examples from BPMN
  • Simplify or a need to re-engineer? Considering dynamic technological and design innovations
  • Stages of work processes and process simplification opportunities
  • Simplification Action Plan


Day Five: The Simplification Project

  • Alignment of the Simplification Resolve with Corporate Objectives
  • Identifying problems using workflow analysis
  • Identifying opportunities for decluttering the whole organisation
  • Building a Simplification Project team
  • What can be simplified first and why: organisational, individual and work specific views
  • Action plan for developing and implementing the new procedure
  • Case Studies
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