Strategic Quality Management

Strategic Quality Management

Monday 08 Nov 2021

  • Duration: One Week
  • City: Madrid
  • Fees: Classroom: 4300 GBP / Online: 1975 GBP



This course has been specially designed to provide effective methods and strategies for quality management. Learnings of organisation’s master plan for success and implementing the policies for improving customer relations.

Course Objectives:

  • Understanding the methods of quality management
  • Components for strategic quality management
  • Strategic thinking process
  • Advantages of strategic quality management

Course Outlines:

Day 1

Introduction to the Strategies of Quality Management

  • Evolution in quality management
  • Concepts on quality management
  • Understanding the difference between “Strategic Thinking” vs “Strategic Planning”
  • Planning of the strategy and how to control
  • Advantages of strategic quality management

Day 2

Tools for Analysing Quality

  • Analysis tools in quality departments
  • Visions and missions of quality management
  • Setting targets for strategic quality management
  • Analysing the key performance indicators(KPI)
  • Core values and importance of competence

Day 3

Targets and Innovative Strategies

  • Setting targets for quality department
  • Concept of objectives of “Financial” vs “Non-Financial”
  • How to attain excellence in strategic quality management
  • Case studies on strategies of quality management in quality departments
  • Importance of key result areas in quality department

Day 4

Planning for “Vision to Action”

  • How to move your vision to action?
  • Methods of creating quality related advantages/initiatives
  • Effective action plans
  • How to connect targets, strategies, action plans and budgets?
  • Plan for quality department

Day 5

Monitoring the Achievement of Quality Management Strategies

  • How to achieve control in quality?
  • Understanding the key result areas and using it to create KPI’s
  • How to set goals/targets
  • Keeping a balanced scorecard for the quality department
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