Introduction

An effective supervisor is one who offers leadership, resolves conflicts and provides an ear for their team. This is a person who can recognise their own emotion in a situation, recognise the emotions of others, is empathetic and has top-notch social skills. Your style, energy and personal effectiveness have a major impact on your team’s ability to deliver successfully and positively.

 This five-day course will help you to develop your style, skills and techniques to meet the day to day challenges your team faces and become a role model to your team. The course is participative and highly practical, using a wide range of training and learning methods.

By the end of course, you’ll be able to:

• Consider, discuss and describe the role of the supervisor/team leader
• Effectively plan and delegate the work of the team to meet challenging business objectives
• Inspire and motivate your team and individuals to achieve their maximum potential
• Agree and set stretching performance objectives with your team
• Develop your style as a coach, trainer and mentor to help teams’ and individuals’ performance
• Lead your team with vision and passion by making it matter
• Identify areas of personal strength and areas for further development

Course Outlines:

Day 1

The Role of Team Leader

• Understanding what is the supervision and leadership.
• Discover what great leadership really looks like
• Identifying the roles and responsibilities of a great leader within the workplace.
• How your role fits into your organisation
• Skills and attitudes of a team leader
• The issues and challenges
• Transition from team member to team leader
• Key result areas

Day 2

Planning and Organising the Work of the Team and Team Motivation Techniques

• Identify the importance of creating vision within the team.
• Setting individual employee goals and team objectives.
• Tools to become an action centred leader.
• Keep your team motivated with meetings that matter.
• Methods of planning and organising
• Prioritising activities and tasks
• Gaining commitment
• How to develop team objectives

Day 3

Managing Performance

• Setting objectives, standards and targets using SMART
• Monitoring performance
• Dealing with difficulties
• Structuring 1-1 reviews

Day 4

The Effective Supervisor / Team Leader Role

Getting the best from individuals and the team

• Leading to achieve
• Motivating for results
• Creating a conductive team environment
• Team dynamics and development
• Coaching and developing the team

Day 5

Communicating for Impact

• Informing, consulting and making decisions to deliver results
• Giving, receiving and responding to feedback
• Team briefing – formal and informal
• Influencing others.