An effective supervisor is one who offers leadership, resolves conflicts and provides an ear for their team. This is a person who can recognise their own emotion in a situation, recognise the emotions of others, is empathetic and has top-notch social skills. Your style, energy and personal effectiveness have a major impact on your team’s ability to deliver successfully and positively.
This five-day course will help you to develop your style, skills and techniques to meet the day to day challenges your team faces and become a role model to your team. The course is participative and highly practical, using a wide range of training and learning methods.
By the end of course, you’ll be able to:
- Consider, discuss and describe the role of the supervisor/team leader
- Effectively plan and delegate the work of the team to meet challenging business objectives
- Inspire and motivate your team and individuals to achieve their maximum potential
- Agree and set stretching performance objectives with your team
- Develop your style as a coach, trainer and mentor to help teams’ and individuals’ performance
- Lead your team with vision and passion by making it matter
- Identify areas of personal strength and areas for further development
The Role of Team Leader
- Understanding what is the supervision and leadership.
- Discover what great leadership really looks like
- Identifying the roles and responsibilities of a great leader within the workplace.
- How your role fits into your organisation
- Skills and attitudes of a team leader
- The issues and challenges
- Transition from team member to team leader
- Key result areas
Planning and Organising the Work of the Team and Team Motivation Techniques
- Identify the importance of creating vision within the team.
- Setting individual employee goals and team objectives.
- Tools to become an action centred leader.
- Keep your team motivated with meetings that matter.
- Methods of planning and organising
- Prioritising activities and tasks
- Gaining commitment
- How to develop team objectives
- Setting objectives, standards and targets using SMART
- Monitoring performance
- Dealing with difficulties
- Structuring 1-1 reviews
The Effective Supervisor / Team Leader Role
Getting the best from individuals and the team
- Leading to achieve
- Motivating for results
- Creating a conductive team environment
- Team dynamics and development
- Coaching and developing the team
Communicating for Impact
- Informing, consulting and making decisions to deliver results
- Giving, receiving and responding to feedback
- Team briefing – formal and informal
- Influencing others.