Monday 12 July 2021

• Duration: One Week
• City: Madrid
• Fees: Classroom: 4200 GBP / Online: 1900 GBP

Introduction:

Quality management plays an important role in business, for example understanding of the client’s needs, ensuring that they always receive a product or service more than they desire. Understanding the effective quality management skills will manage the issues in business like decreasing re-work, labour shortage and increase profits and reducing costs.

Course Objectives:

• Understanding the methodology of quality management
• Understanding the various methods of approach to establish consistent quality
• Understanding the controlling of quality procedures
• Solving the quality problems
• Evaluate own quality management skills

Course Outlines:

Day 1

Introduction to Quality Management

• Basics of quality management
• Principles of quality management
• Measuring overall cost of “Quality” and “Non-Quality”
• Understanding customer demands
• Methods and tools for maintaining quality

 Day 2

Methods of Quality Service

• Easy proposed method for a successful quality management
• Measuring and analysing methods
• Statistics procedure control
• Concept of “Six sigma rule and balanced scorecard”
• Systems of quality management
• Understanding the ISO9000

Day 3

Finding the Gaps in Quality

• Concept of “Porter’s value chain” and it’s importance
• Auditing and preparation of audit reports
• Understanding the concept of “Root cause exercise” and “Root cause analysis”
• Concept of “Pareto” analysis and its importance
• Risk management and methods for problem solving

Day 4

Handling Customer Expectations

• Understanding the client demands
• Tips on how to exceed customer expectations
• Creating a successful team
• Importance of getting/requesting feedbacks
• Customer satisfaction
• Self-criticising methodology

Day 5

Effective Quality Leader

• Qualities of an effective quality leader
• Self-evaluation and its importance
• Common mistakes in quality management and how to overcome
• Understanding the delegation method
• How to plan for certification, the steps
• Review of the course and “Question and Answer session”