The Fundamentals of Quality Management

The Fundamentals of Quality Management

Monday 12 July 2021

  • Duration: One Week
  • City: Madrid
  • Fees: Classroom: 4200 GBP / Online: 1900 GBP



Quality management plays an important role in business, for example understanding of the client’s needs, ensuring that they always receive a product or service more than they desire. Understanding the effective quality management skills will manage the issues in business like decreasing re-work, labour shortage and increase profits and reducing costs.

Course Objectives:

  • Understanding the methodology of quality management
  • Understanding the various methods of approach to establish consistent quality
  • Understanding the controlling of quality procedures
  • Solving the quality problems
  • Evaluate own quality management skills

Course Outlines:

Day 1

Introduction to Quality Management

  • Basics of quality management
  • Principles of quality management
  • Measuring overall cost of “Quality” and “Non-Quality”
  • Understanding customer demands
  • Methods and tools for maintaining quality

 Day 2

Methods of Quality Service

  • Easy proposed method for a successful quality management
  • Measuring and analysing methods
  • Statistics procedure control
  • Concept of “Six sigma rule and balanced scorecard”
  • Systems of quality management
  • Understanding the ISO9000

Day 3

Finding the Gaps in Quality

  • Concept of “Porter’s value chain” and it’s importance
  • Auditing and preparation of audit reports
  • Understanding the concept of “Root cause exercise” and “Root cause analysis”
  • Concept of “Pareto” analysis and its importance
  • Risk management and methods for problem solving

Day 4

Handling Customer Expectations

  • Understanding the client demands
  • Tips on how to exceed customer expectations
  • Creating a successful team
  • Importance of getting/requesting feedbacks
  • Customer satisfaction
  • Self-criticising methodology

Day 5

Effective Quality Leader

  • Qualities of an effective quality leader
  • Self-evaluation and its importance
  • Common mistakes in quality management and how to overcome
  • Understanding the delegation method
  • How to plan for certification, the steps
  • Review of the course and “Question and Answer session”
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