Total Quality Management (TQM)

Total Quality Management (TQM)

Monday 05 Apr 2021

  • Duration: One Week
  • City: Madrid
  • Fees: Classroom: 4300 GBP / Online: 1950 GBP



Total Quality Management is an intensive course where delegates will be learning about Introduction to Total Quality Management, Approaches of TQM, Process & Implementation of TQM, Requirement of TQM, Principles of TQM, Quality Association with TQM, Cost of Quality and also about Concluding Remarks – A Case Study on TQM.

TQM is a completely structured, comprehensive, and organization-wide approach taken towards organisational structuring and management that continuously seeks to improve the quality rendered by the products, services belted out by the organization and the productivity of the resources handling the product.

The aim is to continuously induce quality at each and every step of the organisational workflow in a bid to refine and fine-tune the processes and receive continuous feedback as per customers’ norms to refine still further.


– Describe the importance of quality models.
– Identify various quality concepts.
– Compare various TQM philosophies.
– Apply TQM improvement tools to enhance customer satisfaction and improve processes within their organization.
– Discuss widely-used improvement methodologies.

Course Outline

Day 1

Introduction to Total Quality Management (TQM) Concepts

– Definition of Quality and Quality Models
– History of Quality
– What is TQM?
– The Relationship Between ISO 9000 and TQM
– Benefits of Implementing a Quality Model
– The Cost of Poor Quality.
– The Gurus Comparison (Deming, Crosby, Juran, Etc.)
– National Quality Award:
o The Malcolm Baldrige National Quality Award
– Choosing the Right Model for Your Organisation.
– The Quality Maturity Ladder.

Day 2

The Success Elements of TQM

– Customer-Driven Quality.
– Plan-Do-Check-Act Model (PDCA).
– Eight Step Problem-Solving Methodology.
– Process Thinking.
– Eliminating the Non-Value Added.
– Management by Facts and Data.
– Continual Improvement and Kaizen.
– Enhanced Employee Participation and Decision-Making through Idea Generating Systems.
– Employee Reward and Recognition.

Day 3

Improvement Tools and Methodologies

– What Is a Quality Tool?
– The Seven Quality Control Tools.
– Cause-and-Effect Diagram, Check Sheet, Control Charts, Histogram, Pareto Chart, Scatter Diagram, Stratification.
– Brainstorming.
– Tree Diagrams: How-How and Why-Why Diagrams.
– Force Field Analysis.
– Affinity Diagrams.
– Process Mapping.
– Poka Yoke.
– Lean Thinking.
– Visual Management and5S Programme.
– Six Sigma.

Day 4

Benchmarking as a Tool to Improve Quality and Business Processes

– What is Benchmarking? Why Benchmark?
– Levels of Benchmarking.

Day 5

Elements of a Continuous Improvement Process

– The Eight Steps to Achieve Improvement.
– Critical Success Factors and Common Failure Factors in TQM.

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