Understanding and Managing Building Services

Understanding and Managing Building Services

Monday 13 Sep 2021

  • Duration: One Week
  • City: Madrid
  • Fees: Classroom: 4350 GBP / Online: 1975 GBP



This thoroughly practical course is the ideal course for FM teams who need to develop their understanding of building services in order to ensure:

Optimal satisfaction of organisational requirements
Efficient and cost-effective maintenance and operation of building services
Professional standards of procurement from, and management of, specialist consultants and contractors.


To provide a core comprehending of building services in:
– The working environment.
– The success of the core business.
– The health and safety of the occupants.
– Operating cost and environmental impact.
– The optimisation of cost and value.
– Strategies for continuous improvement.

Course Outline

Day 1

Building services fundamentals

– The function of services in commercial buildings and their importance to the core business.
– Electrical services.
– Lighting.
– Heating.
– Ventilation and air conditioning.
– Lifts.
– Water.
– Comprehending IT and communication systems.

Day 2

The provision of comfort and safety

– Statutory requirements.
– Health and safety legislation.
– Control of contractors.
– Risk assessment.

– Fire precautions.
– Legionella, sick building and other risks.
– Business requirements.
– Understanding user requirements.
– Matching systems to business needs.

Day 3

Getting the design right

– What the FM needs to know about design and its procurement.
– Successful space planning.
– Relationship between services, space planning and design.
– Getting the brief right.
– Supplier selection and management.

Operation and maintenance

– Input and output specifications.
– Resource options.
– Contracts principal elements.
– Tendering key steps.
– Selection criteria.
– Operational criteria.
– Maintenance trends.
– Performance-based service provision.
– Input and output specifications.
– KPIs and thresholds.
– Risk containment.
– Value-add opportunities.
– Performance contract strategy.

Day 4

Contingency planning

– Being ready for the unexpected
– Identifying and reducing risk
– Internal risks
– External risks
– Identifying threats at your site
– Managing risk
– Protective systems
– Occupier obligations
– Fire management
– Testing
Commissioning services systems

– Physical commissioning.
– Common problems.
– Typical costs.
– Commissioning stages.
– Continuous commissioning.
– Energy efficiency and the scope for environmental improvement.

Day 5

Satisfying the occupants

– Obtaining and responding to feedback.
– When to get feedback.
– Why?
– How?
– What to do with it?
– Practical exercises.

Air time

– Sharing experience and addressing specific issues of interest to participants.
– Course review.

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