Introduction:

This course has been specially designed for all participants for designing , creating, managing, controlling, executing, simplifying and monitoring work processes and procedures and other related management system.

Course Objectives:

• Understanding all the necessary skills regarding work processes and procedures
• Understanding the approaches to the documentation structures of management system
• How to achieve simplicity and clarity
• Writing documents
• Simplifying the procedures

Course Outlines:

Day 1

Introduction to the Procedures Needed in Business

• Basics of management systems
• Duties of all organizations
• Importance of comprehensive documentation and writing policies
• Understanding the policies, purposes and contents

Day 2

Creation of Procedures

• Understanding the designing of the procedures
• Preparation of the documents for management systems
• Understanding the purpose and contents of the procedure documents
• Learning to write clear and concise procedures

Day 3

Standards of the Documentations

• Understanding the importance of the code ISO9001
• Learning to write work purposes and contents
• How to apply the Palin English standards
• Purposes of the forms , tags and labels
• Importance of records

Day 4

Using Flowcharts and Process Maps

• Interpretation of flowcharts and its use
• Problems related to texts and solving it using Flowcharts
• Understanding the flowchart symbols and process maps
• How to analyse and simplify procedures and other value added maps

Day 5

Development and Integrity of the Planning System

• How to plan the development of a management system
• Learning the format of the writing procedures
• Understanding the life cycle documentation and how to review points
• Review of the management system and importance of auditing
• Discussion of the case studies
• Review of the course and “Question and Answer” session