Understanding Work Processes and Procedures

Understanding Work Processes and Procedures

Sunday 24 Jan 2021

  • Duration: One Week
  • City: Dubai
  • Fees: Classroom: 3900 GBP / Online: 1950 GBP


This course has been specially designed for all participants for designing , creating, managing, controlling, executing, simplifying and monitoring work processes and procedures and other related management system.

Course Objectives:

  • Understanding all the necessary skills regarding work processes and procedures
  • Understanding the approaches to the documentation structures of management system
  • How to achieve simplicity and clarity
  • Writing documents
  • Simplifying the procedures

Course Outlines:

Day 1

Introduction to the Procedures Needed in Business

  • Basics of management systems
  • Duties of all organizations
  • Importance of comprehensive documentation and writing policies
  • Understanding the policies, purposes and contents

Day 2

Creation of Procedures

  • Understanding the designing of the procedures
  • Preparation of the documents for management systems
  • Understanding the purpose and contents of the procedure documents
  • Learning to write clear and concise procedures

Day 3

Standards of the Documentations

  • Understanding the importance of the code ISO9001
  • Learning to write work purposes and contents
  • How to apply the Palin English standards
  • Purposes of the forms , tags and labels
  • Importance of records

Day 4

Using Flowcharts and Process Maps

  • Interpretation of flowcharts and its use
  • Problems related to texts and solving it using Flowcharts
  • Understanding the flowchart symbols and process maps
  • How to analyse and simplify procedures and other value added maps

Day 5

Development and Integrity of the Planning System

  • How to plan the development of a management system
  • Learning the format of the writing procedures
  • Understanding the life cycle documentation and how to review points
  • Review of the management system and importance of auditing
  • Discussion of the case studies
  • Review of the course and “Question and Answer” session
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