Lean Sigma Performance Improvement in Healthcare

Course Info

Length: 1 Week

Type: Online

Available Dates


    No available dates

Course Details

Course Outline

5 days course

 Programme Infrastructure
  • Lean Sigma: The Programme
  • The Steering Group
  • Setting the Program Direction
  • The Fit with Existing Initiatives
  • Shaping Projects
  • Focus on Process
  • Breakthrough Change
  • Project Tiers
  • Identifying Opportunities
  • Characterizing Projects (Preliminary Project Chartering)
  • Setting Goals
  • Prioritizing Action
  • Program and Project Roles
  • Program Tracking, Reporting, and Ongoing Management
  • Summary
Existing Change Models: Why Traditional Healthcare Models Are Struggling
  • Traditional Change Models.
  • Disparate Change Groups.
  • Uncontained Change.
  • No Standard Change Approach.
  • Tools Focus.
  • Reliance on Benchmarking.
  • Changes Are Not Based on Data, Good Data, or the Right Data.
  • Changes Made Based on Symptoms, Not Causes.
  • Systems versus Processes.
  • Focus on People, Not on Process.
  • Lack of Context for Solutions.
  • Adding versus Subtracting (Patching).
  • Poor Implementation.
  • No Emphasis on Control.
  • Management versus Leadership.
  • Summary.
Lean Sigma Roadmap: The Anatomy of a Project
  • Lean Sigma Project Roadmap.
  • Define.
  • Measure.
  • Analyse.
  • Improve.
  • Control.
  • The Lean Sigma Roadmap: Why It Works.
  • Standardization Projects.
  • Kaizen (Accelerated Change) Events.
  • Summary.
Application to Real Life: Project Case Examples


  • CT Capacity and Throughput.
  • Reduce Discharged, Not Final Billed (DNFB).
  • Radiology Denials.
  • Behavioural Health Discovery.
  • Medication Delivery.
  • Registration Standardization.
  • Inpatient Admission Standardization.
  • Physician Office Standardization.
  • Surgery Capacity and Throughput.
  • Emergency Department Throughput.
  • Inpatient Placement.
  • New Emergency Department Design.
Commencing the Journey


  • Programme Vision and Launch.
  • Creating Program Infrastructure.
  • Developing Organizational Competence.
  • Transforming Processes.
  • Stabilization and Performance Management.
  • Globalisation.

Course Video