Knowledge Management Essentials

Management & Leadership

Course Info

Duration: 1 Week

Type: In Classroom

Available Dates

Venue

  • Sep-27-2021

    Madrid

  • Oct-04-2021

    Kuala Lumpur

  • Oct-04-2021

    London

  • Oct-11-2021

    Istanbul

  • Oct-11-2021

    Dubai

  • Oct-18-2021

    Paris

  • Oct-18-2021

    Geneva

  • Oct-25-2021

    Madrid

  • Nov-08-2021

    Kuala Lumpur

  • Nov-08-2021

    London

  • Nov-15-2021

    Istanbul

  • Nov-15-2021

    Dubai

  • Nov-22-2021

    Paris

  • Nov-22-2021

    Geneva

  • Nov-29-2021

    Madrid

  • Dec-06-2021

    Kuala Lumpur

  • Dec-06-2021

    London

  • Dec-13-2021

    Istanbul

  • Dec-13-2021

    Dubai

  • Dec-20-2021

    Paris

  • Dec-20-2021

    Geneva

  • Dec-27-2021

    Madrid

  • Jan-03-2022

    Kuala Lumpur

  • Jan-03-2022

    London

  • Jan-10-2022

    Istanbul

  • Jan-10-2022

    Dubai

  • Jan-17-2022

    Paris

  • Jan-17-2022

    Geneva

  • Jan-24-2022

    Madrid

  • Feb-07-2022

    Kuala Lumpur

  • Feb-07-2022

    London

  • Feb-14-2022

    Istanbul

  • Feb-14-2022

    Dubai

  • Feb-21-2022

    Paris

  • Feb-21-2022

    Geneva

  • Feb-28-2022

    Madrid

  • Mar-07-2022

    Kuala Lumpur

  • Mar-07-2022

    London

  • Mar-14-2022

    Istanbul

  • Mar-14-2022

    Dubai

  • Mar-21-2022

    Paris

  • Mar-21-2022

    Geneva

  • Mar-28-2022

    Madrid

  • Apr-04-2022

    Kuala Lumpur

  • Apr-04-2022

    London

  • Apr-11-2022

    Istanbul

  • Apr-11-2022

    Dubai

  • Apr-18-2022

    Paris

  • Apr-18-2022

    Geneva

  • Apr-25-2022

    Madrid

Course Details

Course Outline

5 days course

 
Fundamentals of Product & Company Knowledge

 

  • Understand the fundamentals and key concepts of knowledge management

  • How to make a case for knowledge management

  • How to create a culture of sharing
  • How to develop a ‘learning organisation’
  • How to motivate employees positively to be team players
  • Explore the role of KM in an organisation
  • Identify where KM is situated in your organisation
  • Establish a framework and components for developing your knowledge management strategy throughout the course.
 
Understanding Context and Taking Stock & Techniques for Engaging Employees
 
  • Understand the cultural and behavioural elements of knowledge management
  • Explore how to develop a conducive environment for knowledge sharing and overcoming challenges
  • Learn how to make the best use of organisational assessments.
  • Self-managed work teams
  • Informal and formal consultation processes
  • Enterprise Social Networking, Blogs Multimedia

 

Actively Learning From Feedback Loops
 
  • Examine supply and demand for knowledge
  • Capture and generate meaningful lessons learned
  • Recognise and maximise learning opportunities in the project cycle
  • Pool good practice examples.

 

Pure KM Tools and Supporting Practices
 
  • Explore and apply knowledge sharing techniques and processes
  • Share current examples of ICT and social media
  • Identify and work with knowledge champions.
  • Benefits of Product Knowledge
  • Steps to effective Product Knowledge
  • Boosts confidence
  • Improves communication skills
  • Overcome all barriers to meet the target

 

Knowledge Management Strategy
 
  • Develop steps for a knowledge management strategy
  • Validate components of your KM strategy with peer support
  • Share insights for overcoming challenges and recognising success in KM in your organisation.
  • Strategies for cross-selling the associated products