Accounts Receivable - Planning, Organising and Achieving Best Practice Training

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Mar-25-2024

    Kuala Lumpur

  • Apr-29-2024

    Kuala Lumpur

  • May-27-2024

    Kuala Lumpur

  • June-24-2024

    Kuala Lumpur

  • July-29-2024

    Kuala Lumpur

  • Aug-26-2024

    Kuala Lumpur

  • Sep-30-2024

    Kuala Lumpur

  • Oct-28-2024

    Kuala Lumpur

  • Nov-25-2024

    Kuala Lumpur

  • Dec-30-2024

    Kuala Lumpur

Dates in Other Venues

  • Mar-11-2024

    Dubai

  • Mar-11-2024

    Barcelona

  • Mar-18-2024

    Amsterdam

  • Mar-18-2024

    London

  • Mar-25-2024

    Istanbul

  • Apr-01-2024

    Paris

  • Apr-01-2024

    Singapore

  • Apr-08-2024

    Dubai

  • Apr-08-2024

    Barcelona

  • Apr-15-2024

    Amsterdam

  • Apr-15-2024

    London

  • Apr-22-2024

    Singapore

  • Apr-22-2024

    Istanbul

  • Apr-29-2024

    Paris

  • May-06-2024

    Paris

  • May-06-2024

    Singapore

  • May-13-2024

    Barcelona

  • May-13-2024

    Dubai

  • May-20-2024

    Amsterdam

  • May-20-2024

    London

  • May-27-2024

    Istanbul

  • June-03-2024

    Singapore

  • June-03-2024

    Paris

  • June-10-2024

    Barcelona

  • June-10-2024

    Dubai

  • June-17-2024

    Amsterdam

  • June-17-2024

    London

  • June-24-2024

    Istanbul

  • July-01-2024

    Singapore

  • July-01-2024

    Paris

  • July-08-2024

    Dubai

  • July-08-2024

    Barcelona

  • July-15-2024

    Amsterdam

  • July-15-2024

    London

  • July-22-2024

    Istanbul

  • July-22-2024

    Singapore

  • July-29-2024

    Paris

  • Aug-05-2024

    Paris

  • Aug-05-2024

    Singapore

  • Aug-12-2024

    Barcelona

  • Aug-12-2024

    Dubai

  • Aug-19-2024

    Amsterdam

  • Aug-19-2024

    London

  • Aug-26-2024

    Istanbul

  • Sep-02-2024

    Paris

  • Sep-02-2024

    Singapore

  • Sep-09-2024

    Dubai

  • Sep-09-2024

    Barcelona

  • Sep-16-2024

    Amsterdam

  • Sep-16-2024

    London

  • Sep-23-2024

    Istanbul

  • Sep-23-2024

    Singapore

  • Sep-30-2024

    Paris

  • Oct-07-2024

    Paris

  • Oct-07-2024

    Singapore

  • Oct-14-2024

    Dubai

  • Oct-14-2024

    Barcelona

  • Oct-21-2024

    Amsterdam

  • Oct-21-2024

    London

  • Oct-28-2024

    Istanbul

  • Nov-04-2024

    Paris

  • Nov-04-2024

    Singapore

  • Nov-11-2024

    Dubai

  • Nov-11-2024

    Barcelona

  • Nov-18-2024

    Amsterdam

  • Nov-18-2024

    London

  • Nov-25-2024

    Istanbul

  • Dec-02-2024

    Singapore

  • Dec-02-2024

    Paris

  • Dec-09-2024

    Dubai

  • Dec-09-2024

    Barcelona

  • Dec-16-2024

    London

  • Dec-16-2024

    Amsterdam

  • Dec-23-2024

    Istanbul

  • Dec-23-2024

    Singapore

  • Dec-30-2024

    Paris

Course Details

Course Outline

5 days course

 

An introduction to Accounts Receivable

 

  • Working Capital and Cash Management.
    • Managing working capital.
  • Cash management and the bank facility (line of credit).
  • Understanding “the cost of credit”.
    • Why credit management is important to the survival of businesses.
    • The ‘order to cash’ process.
    • Understanding “risk” in “credit”.
  • Accounts Receivable and effective customer service.
    • Identifying under-performing areas to increase customer satisfaction.

 

Customers and Trading terms

 

  • Terms of trading.
  • Customer credit evaluation.
  • Tools and techniques of financial analysis: ratios; trends; common size analysis.
  • The best performance measure – cash or profit?
  • Financial distress and the Altman’s Z score-type analyses.
  • Trend analysis.
  • Common size (or horizontal) trend analysis of financial statements.
  • Vertical trend analysis of financial statements.
  • Segmental analysis of financial statements.
  • Value added analysis of financial statement.

 

Developing effective strategies to maximise Cash Collection

 

  • Identifying effective “pre-delinquency” collection campaigns.
  • Defining “post-delinquency” activities.
  • Customer sensitive collection strategies.
  • Collection techniques and letter cycles.
  • Appropriate internal and external escalation steps.
  • Using work flow management to maximize collector performance.

 

Practical Collection tools and techniques

 

  • Eliminating barriers to payment.
  • Good practice in billing management.
  • Managing customer queries.
  • Recognizing excuses and delaying tactics.
  • Providing solutions to non-payment.
  • Litigation and recoveries.
  • Telephone Collection Techniques.
  • Negotiation skills for successful collections.
  • Communicating and listening skills.
  • Building relationships with customers.

 

Managing the Receivables Ledger

 

  • Developing effective internal relationships to maximize performance.
  • Setting targets and tracking performance.
  • Managing information that dazzles.
  • Defining meaningful KPI’s.
  • Latest Developments in Accounts Receivable.

Course Video