Accounts Receivable - Planning, Organising and Achieving Best Practice Training

Course Info

Length: 1 Week

Type: Online

Available Dates

Fees

  • Apr-08-2024

    1,535

  • May-13-2024

    1,535

  • June-10-2024

    1,535

  • July-08-2024

    1,535

  • Aug-12-2024

    1,535

  • Sep-09-2024

    1,535

  • Oct-14-2024

    1,535

  • Nov-11-2024

    1,535

  • Dec-09-2024

    1,535

Course Details

Course Outline

5 days course

 

An introduction to Accounts Receivable

 

  • Working Capital and Cash Management.
    • Managing working capital.
  • Cash management and the bank facility (line of credit).
  • Understanding “the cost of credit”.
    • Why credit management is important to the survival of businesses.
    • The ‘order to cash’ process.
    • Understanding “risk” in “credit”.
  • Accounts Receivable and effective customer service.
    • Identifying under-performing areas to increase customer satisfaction.

 

Customers and Trading terms

 

  • Terms of trading.
  • Customer credit evaluation.
  • Tools and techniques of financial analysis: ratios; trends; common size analysis.
  • The best performance measure – cash or profit?
  • Financial distress and the Altman’s Z score-type analyses.
  • Trend analysis.
  • Common size (or horizontal) trend analysis of financial statements.
  • Vertical trend analysis of financial statements.
  • Segmental analysis of financial statements.
  • Value added analysis of financial statement.

 

Developing effective strategies to maximise Cash Collection

 

  • Identifying effective “pre-delinquency” collection campaigns.
  • Defining “post-delinquency” activities.
  • Customer sensitive collection strategies.
  • Collection techniques and letter cycles.
  • Appropriate internal and external escalation steps.
  • Using work flow management to maximize collector performance.

 

Practical Collection tools and techniques

 

  • Eliminating barriers to payment.
  • Good practice in billing management.
  • Managing customer queries.
  • Recognizing excuses and delaying tactics.
  • Providing solutions to non-payment.
  • Litigation and recoveries.
  • Telephone Collection Techniques.
  • Negotiation skills for successful collections.
  • Communicating and listening skills.
  • Building relationships with customers.

 

Managing the Receivables Ledger

 

  • Developing effective internal relationships to maximize performance.
  • Setting targets and tracking performance.
  • Managing information that dazzles.
  • Defining meaningful KPI’s.
  • Latest Developments in Accounts Receivable.

Course Video