Administration and Office Management Best Practices

Developing an Effective Office Management System

• Characteristics of an ideal office management system
• Steps of creating a process flow for different tasks
• Exploring tools for office management:

1.       Outlook
2.       Schedulers
3.       Planners

• Steps in forming schedules and agendas
• Framework for an idealistic office management
• Best practices for facilitating administrative tasks 

Mastering Administrative Excellence

• Proven tactics for securing recognition and increasing credibility
• Method of developing a positive attitude
• Qualities of assertive people, and finding the balance in the workplace
• Process of gaining control at work
• Effective ways of selling quality ideas to other people
• Stages of managing working relations at all levels
• Skills to successfully manage conflicts 

Customer-Centric Mindset

• Defining customer-centric mindset
• The procedure of serving clients, vendors, and customers
• Understanding the needs of customers
• Identifying the benefits of excellent customer service
• Best practices for improving service and eliminating barriers
• Techniques for building strong relationships with customers
• Stages of becoming the face of an organization
• Tips for handling complaints diplomatically 

Office Technology

• Overview of technologies used for office administration
• Benefits of using office technology
• Discussing the overuse and misuse of technology
• Understanding the implementation of technology in office layout and ergonomics
• Technology applications for desk management
• Utilizing technology for presenting statistical information
• Best practices for managing information and data 

Event and Travel Management

• Defining travel arrangements and organization
• Steps in managing events and meetings
• Best practices in business correspondence
• Stages of documentation management
• Workflow system for documents in travel and event management 

Business Meetings

• Overview of business meetings
• Steps in organizing and planning objective-oriented meetings
• Key elements of impactful meetings
• Method for organizing and coordinating meetings
• Procedures in preparing meeting agendas and time-controlling
• Identifying meeting challenges and opportunities 

Time Management

• Definition and significance of time management
• Techniques for effective time management
• Methods for identifying and handling time wasters
• Efficient ways to maintain time logs and improvement with time
• Best practices for planning time for self, and for team members
• Metrics and measures to control the effectiveness of time management procedures
• Tools for setting SMART goals and levels of priority 

Telephonic Skills for Office Administrator

• Discussing various telephonic skills and their importance
• Productive ways of using the telephone
• Explaining professional telephone behavior and etiquette
• Steps for managing a business call professionally
• Analyzing the most common phone problems and dealing with challenging callers
• Principles for active and impactful listening

Emotional Intelligence

• Describing emotional intelligence as the main sign of corporate maturity
• Understanding the principles of emotional intelligence
• Discussing the role of emotional intelligence in organizing workload
• Process of integrating emotional intelligence into workplace management
• The strategy of building self-confidence in a working environment
• Best practices to deal with difficult situations in the workplace
• Techniques to become a responsible and functional administrator