Administration and Office Management Best Practices

Course Info

Length: 2 Weeks

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Apr-01-2024

    Kuala Lumpur

  • Apr-29-2024

    Kuala Lumpur

  • May-06-2024

    Kuala Lumpur

  • June-03-2024

    Kuala Lumpur

  • July-01-2024

    Kuala Lumpur

  • July-29-2024

    Kuala Lumpur

  • Aug-05-2024

    Kuala Lumpur

  • Sep-02-2024

    Kuala Lumpur

  • Sep-30-2024

    Kuala Lumpur

  • Oct-07-2024

    Kuala Lumpur

  • Nov-04-2024

    Kuala Lumpur

  • Dec-02-2024

    Kuala Lumpur

  • Dec-30-2024

    Kuala Lumpur

Dates in Other Venues

  • Mar-11-2024

    Singapore

  • Mar-11-2024

    Paris

  • Mar-18-2024

    Dubai

  • Mar-18-2024

    Barcelona

  • Mar-25-2024

    Amsterdam

  • Mar-25-2024

    London

  • Apr-01-2024

    Istanbul

  • Apr-08-2024

    Paris

  • Apr-08-2024

    Singapore

  • Apr-15-2024

    Dubai

  • Apr-15-2024

    Barcelona

  • Apr-22-2024

    London

  • Apr-22-2024

    Istanbul

  • Apr-29-2024

    Amsterdam

  • May-06-2024

    Istanbul

  • May-13-2024

    Singapore

  • May-13-2024

    Paris

  • May-20-2024

    Dubai

  • May-20-2024

    Barcelona

  • May-27-2024

    London

  • May-27-2024

    Amsterdam

  • June-03-2024

    Istanbul

  • June-10-2024

    Paris

  • June-10-2024

    Singapore

  • June-17-2024

    Dubai

  • June-17-2024

    Barcelona

  • June-24-2024

    Amsterdam

  • June-24-2024

    London

  • July-01-2024

    Istanbul

  • July-08-2024

    Singapore

  • July-08-2024

    Paris

  • July-15-2024

    Barcelona

  • July-15-2024

    Dubai

  • July-22-2024

    London

  • July-22-2024

    Istanbul

  • July-29-2024

    Amsterdam

  • Aug-05-2024

    Istanbul

  • Aug-12-2024

    Singapore

  • Aug-12-2024

    Paris

  • Aug-19-2024

    Dubai

  • Aug-19-2024

    Barcelona

  • Aug-26-2024

    Amsterdam

  • Aug-26-2024

    London

  • Sep-02-2024

    Istanbul

  • Sep-09-2024

    Singapore

  • Sep-09-2024

    Paris

  • Sep-16-2024

    Dubai

  • Sep-16-2024

    Barcelona

  • Sep-23-2024

    Istanbul

  • Sep-23-2024

    London

  • Sep-30-2024

    Amsterdam

  • Oct-07-2024

    Istanbul

  • Oct-14-2024

    Paris

  • Oct-14-2024

    Singapore

  • Oct-21-2024

    Barcelona

  • Oct-21-2024

    Dubai

  • Oct-28-2024

    London

  • Oct-28-2024

    Amsterdam

  • Nov-04-2024

    Istanbul

  • Nov-11-2024

    Paris

  • Nov-11-2024

    Singapore

  • Nov-18-2024

    Dubai

  • Nov-18-2024

    Barcelona

  • Nov-25-2024

    London

  • Nov-25-2024

    Amsterdam

  • Dec-02-2024

    Istanbul

  • Dec-09-2024

    Singapore

  • Dec-09-2024

    Paris

  • Dec-16-2024

    Barcelona

  • Dec-16-2024

    Dubai

  • Dec-23-2024

    London

  • Dec-23-2024

    Istanbul

  • Dec-30-2024

    Amsterdam

Course Details

Course Outline

10 days course

 
Role of an Office Administrator

 

  • Understanding Your Organizational structure
  • Organizing the Organization: Smart techniques
  • Competencies to be a successful Administrator
  • Identifying your job role and your value
  • Managing Processes and managing people
  • Team Management

 

 
Developing an Effective Office Management System

 

  • Tips and Techniques as an office administrator
  • Creating a process flow for different tasks
  • Creating schedules and To-Do Lists
  • Effectively using Outlook, schedulers, planners
  • An ideal office management system
  • Framework for an idea Office Management
  • Making things easy as an Administrator
 
Becoming a ‘Star Administrator’ in Office

 

  • Increasing credibility and securing recognition
  • Developing a positive attitude
  • Being assertive at the workplace and the balance
  • Taking up control at work
  • Selling your ideas to people around you
  • Managing Working Relationships at all levels
  • Conflict management skills

 

 
 Customer-Centric Mindset

 

  • Serving internal and external clients, vendors and customer
  • Understanding the needs
  • Eliminating services barriers
  • Effective ways to build rapport
  • Providing excellent customer service
  • Becoming the face of your organization
  • Handling complaints diplomatically
 
 
Office Technology

 

  • Office Technology: Introduction
  • Overuse and Misuse of technology
  • Office layout and ergonomics
  • Desk Management
  • Heading towards a paperless system
  • Using office technology to the fullest
  • Information and Data Management
  • Presentation of statistical information

 

 
Event and Travel Management
 
  • Travel Arrangements
  • Events and Meeting Management
  • Business Correspondence
  • Filing and Documentation Management
  • The paper flow system
  • Basic Accounting Skills
  • Basic Computer Skills
 

 

Business Meetings
 
  • Organizing objective oriented meetings
  • Elements of effective meetings
  • Coordination and Organizing meetings
  • Preparing meeting agendas
  • Controlling time
  • Identifying meeting challenges
  • Maintaining the minutes of meetings

 

 

 

Time Management

 

  • Managing time effectively
  • Identifying and eradicating time wasters
  • Setting SMART goals and priority levels
  • Measures and parameters to control effectiveness
  • Planning time for self and others
  • Maintaining time logs and improvising on use of time
 
Telephonic Skills as an Office Administrator
 
  • Using the telephone the most productive way
  • Professional Telephone Etiquette and behaviour
  • Principles for good and effective listening
  • Steps in professionally handling a business call
  • Use of phone applications
  • Handling difficult callers
  • Understanding common phone problems

 

 

 

 
 Emotional Intelligence
 
  • Emotional Intelligence: True sign of corporate maturity
  • Principles of emotional intelligence
  • Building your self-confidence
  • Facing and dealing with difficult situations
  • Handling requests by multiple managers and organizing the workload
  • Integrating emotional intelligence with office management
  • Techniques to become practical and responsible as an Administrator

Course Video