Administrative, Personal Assistant and Secretarial Duties

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Mar-11-2024

    Kuala Lumpur

  • Apr-08-2024

    Kuala Lumpur

  • May-13-2024

    Kuala Lumpur

  • June-10-2024

    Kuala Lumpur

  • July-08-2024

    Kuala Lumpur

  • Aug-12-2024

    Kuala Lumpur

  • Sep-09-2024

    Kuala Lumpur

  • Oct-14-2024

    Kuala Lumpur

  • Nov-11-2024

    Kuala Lumpur

  • Dec-09-2024

    Kuala Lumpur

Dates in Other Venues

  • Mar-11-2024

    Istanbul

  • Mar-18-2024

    Paris

  • Mar-18-2024

    Singapore

  • Mar-25-2024

    Dubai

  • Mar-25-2024

    Barcelona

  • Apr-01-2024

    London

  • Apr-01-2024

    Amsterdam

  • Apr-08-2024

    Istanbul

  • Apr-15-2024

    Paris

  • Apr-15-2024

    Singapore

  • Apr-22-2024

    Barcelona

  • Apr-22-2024

    Amsterdam

  • Apr-29-2024

    Dubai

  • Apr-29-2024

    London

  • May-06-2024

    London

  • May-06-2024

    Amsterdam

  • May-13-2024

    Istanbul

  • May-20-2024

    Paris

  • May-20-2024

    Singapore

  • May-27-2024

    Barcelona

  • May-27-2024

    Dubai

  • June-03-2024

    London

  • June-03-2024

    Amsterdam

  • June-10-2024

    Istanbul

  • June-17-2024

    Paris

  • June-17-2024

    Singapore

  • June-24-2024

    Dubai

  • June-24-2024

    Barcelona

  • July-01-2024

    Amsterdam

  • July-01-2024

    London

  • July-08-2024

    Istanbul

  • July-15-2024

    Singapore

  • July-15-2024

    Paris

  • July-22-2024

    Barcelona

  • July-22-2024

    Amsterdam

  • July-29-2024

    Dubai

  • July-29-2024

    London

  • Aug-05-2024

    Amsterdam

  • Aug-05-2024

    London

  • Aug-12-2024

    Istanbul

  • Aug-19-2024

    Paris

  • Aug-19-2024

    Singapore

  • Aug-26-2024

    Dubai

  • Aug-26-2024

    Barcelona

  • Sep-02-2024

    Amsterdam

  • Sep-02-2024

    London

  • Sep-09-2024

    Istanbul

  • Sep-16-2024

    Paris

  • Sep-16-2024

    Singapore

  • Sep-23-2024

    Amsterdam

  • Sep-23-2024

    Barcelona

  • Sep-30-2024

    London

  • Sep-30-2024

    Dubai

  • Oct-07-2024

    Amsterdam

  • Oct-07-2024

    London

  • Oct-14-2024

    Istanbul

  • Oct-21-2024

    Singapore

  • Oct-21-2024

    Paris

  • Oct-28-2024

    Barcelona

  • Oct-28-2024

    Dubai

  • Nov-04-2024

    Amsterdam

  • Nov-04-2024

    London

  • Nov-11-2024

    Istanbul

  • Nov-18-2024

    Paris

  • Nov-18-2024

    Singapore

  • Nov-25-2024

    Barcelona

  • Nov-25-2024

    Dubai

  • Dec-02-2024

    London

  • Dec-02-2024

    Amsterdam

  • Dec-09-2024

    Istanbul

  • Dec-16-2024

    Singapore

  • Dec-16-2024

    Paris

  • Dec-23-2024

    Barcelona

  • Dec-23-2024

    Amsterdam

  • Dec-30-2024

    Dubai

  • Dec-30-2024

    London

Course Details

Course Outline

5 days course

 
The types and roles of the PA/Secretary.
 

 

  • Personal attributes and skills, work relationships, adapting to change.

  • The office environment: layout, design, environmental factors, health and safety concerns

  • Furniture and furnishings, equipment and machinery, their functions.

  • The world of commerce; public, private, types of enterprises.

 

Business letters and their preparation; desktop publishing.
 
  • Communications including memos, emails, forms, reports  and other business documents. 

  • Filing systems, data and information. 

  • The uses and control of office machines

  • Computer systems: data, databases, hardware, software, data security.

 

Incoming mail: sorting, opening, distributing; dictation, checking typed and word processed work.
 
  • Outgoing mail, despatching mail, options, postage, posting options and machinery.

  • Reception work, visitors, appointments, deliveries.

  • Arranging meetings, representing the organisation.

  • Meetings: arrangements, notices, agendas, taking minutes, preparing minutes.

 

Making travel arrangements; the appointments diary. 
 
  • Conferences, managing events, logistics, travel. 

  • Effective communication: oral, visual, written, electronic.

  • Principles of bookkeeping, the ledger, sales documents, petty cash, banking.

  • Invoices and receipts, checking and passing bills for payment, issuing cheques, records. 

 

Wages and remuneration.
 
  • Advertising for and recruiting office personnel: job analysis, job descriptions.

  • Interviewing, selection tests, induction, training, supervising, controlling, counselling. 

  • The functions and principles of management; technical and managerial aspects.

  • Setting good examples, attitudes. Preparing for promotion.

Course Video