Available Dates
Aug-12-2024
Kuala Lumpur
Sep-09-2024
Kuala Lumpur
Oct-14-2024
Kuala Lumpur
Nov-11-2024
Kuala Lumpur
Dec-09-2024
Kuala Lumpur
Dates in Other Venues
July-29-2024
London
July-29-2024
Dubai
Aug-05-2024
London
Aug-05-2024
Amsterdam
Aug-12-2024
Istanbul
Aug-19-2024
Paris
Aug-19-2024
Singapore
Aug-26-2024
Dubai
Aug-26-2024
Barcelona
Sep-02-2024
Amsterdam
Sep-02-2024
London
Sep-09-2024
Istanbul
Sep-16-2024
Paris
Sep-16-2024
Singapore
Sep-23-2024
Amsterdam
Sep-23-2024
Barcelona
Sep-30-2024
London
Sep-30-2024
Dubai
Oct-07-2024
London
Oct-07-2024
Amsterdam
Oct-14-2024
Istanbul
Oct-21-2024
Paris
Oct-21-2024
Singapore
Oct-28-2024
Barcelona
Oct-28-2024
Dubai
Nov-04-2024
London
Nov-04-2024
Amsterdam
Nov-11-2024
Istanbul
Nov-18-2024
Singapore
Nov-18-2024
Paris
Nov-25-2024
Barcelona
Nov-25-2024
Dubai
Dec-02-2024
London
Dec-02-2024
Amsterdam
Dec-09-2024
Istanbul
Dec-16-2024
Paris
Dec-16-2024
Singapore
Dec-23-2024
Amsterdam
Dec-23-2024
Barcelona
Dec-30-2024
Dubai
Dec-30-2024
London
5 days course
Personal attributes and skills, work relationships, adapting to change.
The office environment: layout, design, environmental factors, health and safety concerns
Furniture and furnishings, equipment and machinery, their functions.
The world of commerce; public, private, types of enterprises.
Communications including memos, emails, forms, reports and other business documents.
Filing systems, data and information.
The uses and control of office machines
Computer systems: data, databases, hardware, software, data security.
Outgoing mail, despatching mail, options, postage, posting options and machinery.
Reception work, visitors, appointments, deliveries.
Arranging meetings, representing the organisation.
Meetings: arrangements, notices, agendas, taking minutes, preparing minutes.
Conferences, managing events, logistics, travel.
Effective communication: oral, visual, written, electronic.
Principles of bookkeeping, the ledger, sales documents, petty cash, banking.
Invoices and receipts, checking and passing bills for payment, issuing cheques, records.
Advertising for and recruiting office personnel: job analysis, job descriptions.
Interviewing, selection tests, induction, training, supervising, controlling, counselling.
The functions and principles of management; technical and managerial aspects.
Setting good examples, attitudes. Preparing for promotion.