Course Details
Course Outline
5 days course
The types and roles of the PA/Secretary.
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Personal attributes and skills, work relationships, adapting to change.
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The office environment: layout, design, environmental factors, health and safety concerns
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Furniture and furnishings, equipment and machinery, their functions.
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The world of commerce; public, private, types of enterprises.
Business letters and their preparation; desktop publishing.
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Communications including memos, emails, forms, reports and other business documents.
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Filing systems, data and information.
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The uses and control of office machines
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Computer systems: data, databases, hardware, software, data security.
Incoming mail: sorting, opening, distributing; dictation, checking typed and word processed work.
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Outgoing mail, despatching mail, options, postage, posting options and machinery.
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Reception work, visitors, appointments, deliveries.
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Arranging meetings, representing the organisation.
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Meetings: arrangements, notices, agendas, taking minutes, preparing minutes.
Making travel arrangements; the appointments diary.
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Conferences, managing events, logistics, travel.
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Effective communication: oral, visual, written, electronic.
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Principles of bookkeeping, the ledger, sales documents, petty cash, banking.
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Invoices and receipts, checking and passing bills for payment, issuing cheques, records.
Wages and remuneration.
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Advertising for and recruiting office personnel: job analysis, job descriptions.
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Interviewing, selection tests, induction, training, supervising, controlling, counselling.
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The functions and principles of management; technical and managerial aspects.
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Setting good examples, attitudes. Preparing for promotion.
