Advanced Office Management and Effective Administration Skills

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Feb-26-2024

    Kuala Lumpur

  • Mar-25-2024

    Kuala Lumpur

  • Apr-29-2024

    Kuala Lumpur

  • May-27-2024

    Kuala Lumpur

  • June-24-2024

    Kuala Lumpur

  • July-29-2024

    Kuala Lumpur

  • Aug-26-2024

    Kuala Lumpur

  • Sep-30-2024

    Kuala Lumpur

  • Oct-28-2024

    Kuala Lumpur

  • Nov-25-2024

    Kuala Lumpur

  • Dec-30-2024

    Kuala Lumpur

Dates in Other Venues

  • Feb-26-2024

    Istanbul

  • Mar-04-2024

    Paris

  • Mar-04-2024

    Singapore

  • Mar-11-2024

    Dubai

  • Mar-11-2024

    Barcelona

  • Mar-18-2024

    Amsterdam

  • Mar-18-2024

    London

  • Mar-25-2024

    Istanbul

  • Apr-01-2024

    Singapore

  • Apr-01-2024

    Paris

  • Apr-15-2024

    Barcelona

  • Apr-15-2024

    London

  • Apr-15-2024

    Amsterdam

  • Apr-15-2024

    Dubai

  • Apr-22-2024

    Paris

  • Apr-22-2024

    Istanbul

  • Apr-29-2024

    Singapore

  • May-06-2024

    Singapore

  • May-06-2024

    Paris

  • May-13-2024

    Barcelona

  • May-13-2024

    Dubai

  • May-20-2024

    Amsterdam

  • May-20-2024

    London

  • May-27-2024

    Istanbul

  • June-03-2024

    Singapore

  • June-03-2024

    Paris

  • June-10-2024

    Dubai

  • June-10-2024

    Barcelona

  • June-17-2024

    Amsterdam

  • June-17-2024

    London

  • June-24-2024

    Istanbul

  • July-01-2024

    Paris

  • July-01-2024

    Singapore

  • July-08-2024

    Barcelona

  • July-08-2024

    Dubai

  • July-15-2024

    London

  • July-15-2024

    Amsterdam

  • July-22-2024

    Istanbul

  • July-22-2024

    Paris

  • July-29-2024

    Singapore

  • Aug-05-2024

    Paris

  • Aug-05-2024

    Singapore

  • Aug-12-2024

    Dubai

  • Aug-12-2024

    Barcelona

  • Aug-19-2024

    London

  • Aug-19-2024

    Amsterdam

  • Aug-26-2024

    Istanbul

  • Sep-02-2024

    Paris

  • Sep-02-2024

    Singapore

  • Sep-09-2024

    Dubai

  • Sep-09-2024

    Barcelona

  • Sep-16-2024

    London

  • Sep-16-2024

    Amsterdam

  • Sep-23-2024

    Istanbul

  • Sep-23-2024

    Paris

  • Sep-30-2024

    Singapore

  • Oct-07-2024

    Paris

  • Oct-07-2024

    Singapore

  • Oct-14-2024

    Dubai

  • Oct-14-2024

    Barcelona

  • Oct-21-2024

    London

  • Oct-21-2024

    Amsterdam

  • Oct-28-2024

    Istanbul

  • Nov-04-2024

    Paris

  • Nov-04-2024

    Singapore

  • Nov-11-2024

    Barcelona

  • Nov-11-2024

    Dubai

  • Nov-18-2024

    London

  • Nov-18-2024

    Amsterdam

  • Nov-25-2024

    Istanbul

  • Dec-02-2024

    Singapore

  • Dec-02-2024

    Paris

  • Dec-09-2024

    Dubai

  • Dec-09-2024

    Barcelona

  • Dec-16-2024

    Amsterdam

  • Dec-16-2024

    London

  • Dec-23-2024

    Istanbul

  • Dec-23-2024

    Paris

  • Dec-30-2024

    Singapore

Course Details

Course Outline

5 days course

 

The Management Function: Office Management
 

 

  • What is the Office Management Professional’s place, role and objectives in the organisation?
  • How the organisations culture depends on the image/role of the Office Management Professional
  • Employee code of ethics and employee proprietary agreements
  • Changing codes of supervision/corrective action
  • Authority v behavioural, administrative and technical responsibilities
  • Managing administrative performance and the process(es) required
  • Objective setting and maintaining standards

 

 

Communication: Its Power, Components and Levels
 
  • The New Administrative Role in Impacting Organizational Performance
  • Performance Appraisal
  • How Administrators can build Competitive Edge Departments
  • What Administrators Need to Know
  • How to Reshape and Rebalance the New Administration Function KPIs etc.

 

Organisational (Behavioural and Technical) Competence Effectiveness
 
  • Measuring how things are done as well as what they should achieve
  • Role in challenge and inspiring others to meet ambitious goals which deliver exceptional performance
  • Role in helping individuals take responsibility for making the organisation deliver value
  • Role in helping the organisation see the world through the eyes of its (internal/external) customers
  • Role in enhancing productivity and reducing conflict/lost time
  • Role in protecting and enhancing business reputation
  • Role in ensuring organisational standards are implemented and respected

 

Interpersonal Skills
 
  • Influencing, persuading and communicating decisions to ensure the organisation listen and acts
  • Presentation skills
  • Managing diversity
  • Demonstrate administrative expertise and develop, implement and ensure compliance with organisational systems, processes and procedures
  • Actively review and recommend improvements to organisational systems, processes and procedures
  • Establish checking procedures and ensure quality of work
 
Implementation/Administration Guidelines
 
  • Role in creating links between organisational strategy and administration goals and their implementation
  • Role as a route to securing competitive realities of the organisation
  • Role in creating a partnership with management that turns strategies into results
  • Role in helping management understand the human capital dimension of each of the organisations key business priorities
  • Action planning and transfer of knowledge and skills to work

Course Video