Comprehensive Course In Office Administration

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Mar-18-2024

    Kuala Lumpur

  • Apr-15-2024

    Kuala Lumpur

  • May-20-2024

    Kuala Lumpur

  • June-17-2024

    Kuala Lumpur

  • July-15-2024

    Kuala Lumpur

  • Aug-19-2024

    Kuala Lumpur

  • Sep-16-2024

    Kuala Lumpur

  • Oct-21-2024

    Kuala Lumpur

  • Nov-18-2024

    Kuala Lumpur

  • Dec-16-2024

    Kuala Lumpur

Dates in Other Venues

  • Mar-11-2024

    Amsterdam

  • Mar-11-2024

    London

  • Mar-18-2024

    Istanbul

  • Mar-25-2024

    Paris

  • Mar-25-2024

    Singapore

  • Apr-01-2024

    Dubai

  • Apr-01-2024

    Barcelona

  • Apr-08-2024

    Amsterdam

  • Apr-08-2024

    London

  • Apr-15-2024

    Istanbul

  • Apr-22-2024

    Barcelona

  • Apr-22-2024

    Singapore

  • Apr-29-2024

    Paris

  • Apr-29-2024

    Dubai

  • May-06-2024

    Dubai

  • May-06-2024

    Barcelona

  • May-13-2024

    Amsterdam

  • May-13-2024

    London

  • May-20-2024

    Istanbul

  • May-27-2024

    Singapore

  • May-27-2024

    Paris

  • June-03-2024

    Barcelona

  • June-03-2024

    Dubai

  • June-10-2024

    London

  • June-10-2024

    Amsterdam

  • June-17-2024

    Istanbul

  • June-24-2024

    Singapore

  • June-24-2024

    Paris

  • July-01-2024

    Barcelona

  • July-01-2024

    Dubai

  • July-08-2024

    London

  • July-08-2024

    Amsterdam

  • July-15-2024

    Istanbul

  • July-22-2024

    Singapore

  • July-22-2024

    Barcelona

  • July-29-2024

    Dubai

  • July-29-2024

    Paris

  • Aug-05-2024

    Barcelona

  • Aug-05-2024

    Dubai

  • Aug-12-2024

    Amsterdam

  • Aug-12-2024

    London

  • Aug-19-2024

    Istanbul

  • Aug-26-2024

    Singapore

  • Aug-26-2024

    Paris

  • Sep-02-2024

    Dubai

  • Sep-02-2024

    Barcelona

  • Sep-09-2024

    London

  • Sep-09-2024

    Amsterdam

  • Sep-16-2024

    Istanbul

  • Sep-23-2024

    Singapore

  • Sep-23-2024

    Barcelona

  • Sep-30-2024

    Dubai

  • Sep-30-2024

    Paris

  • Oct-07-2024

    Barcelona

  • Oct-07-2024

    Dubai

  • Oct-14-2024

    Amsterdam

  • Oct-14-2024

    London

  • Oct-21-2024

    Istanbul

  • Oct-28-2024

    Singapore

  • Oct-28-2024

    Paris

  • Nov-04-2024

    Dubai

  • Nov-04-2024

    Barcelona

  • Nov-11-2024

    London

  • Nov-11-2024

    Amsterdam

  • Nov-18-2024

    Istanbul

  • Nov-25-2024

    Singapore

  • Nov-25-2024

    Paris

  • Dec-02-2024

    Barcelona

  • Dec-02-2024

    Dubai

  • Dec-09-2024

    London

  • Dec-09-2024

    Amsterdam

  • Dec-16-2024

    Istanbul

  • Dec-23-2024

    Barcelona

  • Dec-23-2024

    Singapore

  • Dec-30-2024

    Paris

  • Dec-30-2024

    Dubai

Course Details

Course Outline

5 days course

A.    Introduction to Office Administration

  • Office Administration introduction and objectives
  • Definition of Office Management
  • Definition of Office Administration
  • Distinction between office administration and management

B.    Core Responsibilities of Office Administration

  • Communication
  • Scheduling and Time Management
  • Record Keeping
  • Supply Management
  • Facility Management
  • Human Resources Support
  • Data Entry and Reporting
  • Customer and Client Relations

C.    Value of Effective Office Administration:

  • Efficiency
  • Productivity
  • Organization
  • Professionalism
  • Compliance

D.    Competencies of a Successful Administrator:

  • Communication Skills
  • Organizational Skills
  • Attention to Detail
  • Problem-Solving
  • Adaptability
  • Tech Proficiency
  • Customer Focus
  • Confidentiality

E.     Managing Working Relationships

  • Coaching and training colleagues and staff – skills of on-job training.
  • Developing a network of working relationships – influencing skills.
  • People problems and stubborn employees.
  • Criticism skills.
  • Assertiveness and conflict.
  • Practical motivation.

F.     Effective Communication and Writing Skills

  • Clarity and Conciseness
  • Listening Skills
  • Written Communication
  • Verbal Communication and Nonverbal Communication
  • E-mail efficiency and etiquette.
  • Writing and editing reports.
  • Proof-reading skills.
  • Writing & designing presentation slides.
  • Empathy
  • Adaptability
  • Conflict Resolution and Cultural Sensitivity
  • Feedback, Follow-Up ,and Transparency
  • Confidentiality
  • Leadership Communication

 

 

     A.   Task Management

 

  • Planning and priority setting.
  • Techniques for successful multi-tasking
  • Setting goals and objectives effectively
  • Managing the paper-load and developing paperless systems.
  • Getting the best from office technology.
  • Setting up/developing writing layout and style guidelines for the organization.
  • Establish a Systematic and Efficient Approach to Work Using Prioritization and Time Management Strategies
  • Identify Strategic Uses of Technology to Manage Information and Better Utilize Time
  • Evaluate Current Roles and Responsibilities to Identify Activities That Can Be Delegated

 

B.    Time Management and Planning

 

  • Fundamentals of Project Planning
  • Understanding the constraints of : “Time”, “Cost” and “Scope”
  • Techniques in dealing with interruptions and time-wasters
  • Economic impacts on a project due to delay

 

C.    Office Organization Technology

 

  • Standards of information management – scheduling, filtering and digesting.
  • Project Management Software
  • Collaboration Tools
  • Document Management Systems
  • Calendar and Scheduling Tools
  • Virtual Meetings and Video Conferencing
  • Cloud Storage
  • Task Automation

 

D.    Records Management in Office Administration

 

  • Electronic Document Management
  • Version Control
  • Data Security
  • Retention Policies
  • Regular Backups
  • Archiving and Physical Records Management
  • Compliance and Regulations

Office Automation Tools and Software, and Troubleshooting

  • Microsoft Office Suite
  • Google Workspace (formerly G Suite)
  • Trello
  • Slack
  • Microsoft Teams and Zoom and etc.

 

A.    Work Environment Etiquette and Professionalism

 

  • Dress code and professional appearance
  • Build a successful colleagues relationship and corporate culture
  • Communication procedure with clients and external stakeholders
  • How to transmit the information effectively from top to down
  • How to deal with delicate situations
  • Avoiding and solving conflicts
  • How to push other managers to cooperate with you

 

B.    Conflict Management

 

  • Dispute Resolution in Administrative Settings
  • Conflict Handling within Office Operations
  • Addressing Disagreements in Administrative Context
  • Managing Clashes in Office Administration
  • Office Conflict Resolution and Mediation
  • Navigating Conflicts in Administrative Environments
  • Handling Disputes within Office Management
  • Conflict Mitigation in Business Administration
  • Resolving Office Conflicts through Management
  • Conflict Mediation and Resolution in Administrative Roles

 

 

A.    Stakeholder Communication and Customer Relationship

  • Client Relations and External Engagement
  • Stakeholder Management and Customer Support in Office Operations
  • External Partnerships and Client Services
  • Customer Care and Interaction with External Entities
  • External Collaborations and Client Interaction within Office Administration
  • Client Support and External Stakeholder Management within Administration

 

B.    Financial Administration

  • Introduction to basic financial management tools and techniques
  • Budgeting, Planning and expense tracking
  • Financial documentation, Invoicing and Billing

C.    Event Management, Travel and Meeting Management

  • Definition of events and conferences
  • Types of events and conference
  • Understanding the Event Planning Process: From idea to implementation.
  • Budgeting and Resource Management: Effective budget planning and resource allocation.
  • Risk Management in Event Planning: Identifying, assessing, and mitigating risks.
  • Monitoring the event or conference activities, agendas, and minutes

 

    A.      Emotional Quotient And Conflict Management In Office Administration

 

  • Understanding, managing, and effectively using emotions in both oneself and others
  • Build strong relationships, effective communication, and a positive work environment
  • Emotional intelligence in office administration:
  • Self-Awareness
  • Self-Regulation
  • Motivation
  • Empathy
  • Social Skills
  • Effective Communication
  • Conflict Resolution
  • Leadership and Influence
  • Stress Management
  • Cultural Sensitivity
  • Implement processes, communication channels, and training to prevent conflicts before they escalate.
  • Foster a positive work environment based on respect, trust, and collaboration.

B.      Managing Upwards in Corporate Governance

  • Strategies for managing upwards in the context of corporate governance
  • Understanding working styles, adaptability and flexibility.
  • Positive attitude and enthusiasm.
  • Effective communication.
  • Build trust and credibility.
  • Problem-solving abilities.
  • Feedback and improvement.

 

 

Course Video