Digital Customer Experience (DCX) Training

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • July-08-2024

    Kuala Lumpur

  • Aug-12-2024

    Kuala Lumpur

  • Sep-09-2024

    Kuala Lumpur

  • Oct-14-2024

    Kuala Lumpur

  • Nov-11-2024

    Kuala Lumpur

  • Dec-09-2024

    Kuala Lumpur

Dates in Other Venues

  • June-17-2024

    Singapore

  • June-17-2024

    Paris

  • June-24-2024

    Dubai

  • June-24-2024

    Barcelona

  • July-01-2024

    London

  • July-01-2024

    Amsterdam

  • July-08-2024

    Istanbul

  • July-15-2024

    Paris

  • July-15-2024

    Singapore

  • July-22-2024

    Dubai

  • July-29-2024

    Barcelona

  • Aug-05-2024

    Amsterdam

  • Aug-05-2024

    London

  • Aug-12-2024

    Istanbul

  • Aug-19-2024

    Paris

  • Aug-19-2024

    Singapore

  • Aug-26-2024

    Barcelona

  • Aug-26-2024

    Dubai

  • Sep-02-2024

    Amsterdam

  • Sep-02-2024

    London

  • Sep-09-2024

    Istanbul

  • Sep-16-2024

    Singapore

  • Sep-16-2024

    Paris

  • Sep-23-2024

    Dubai

  • Sep-30-2024

    Barcelona

  • Oct-07-2024

    Amsterdam

  • Oct-07-2024

    London

  • Oct-14-2024

    Istanbul

  • Oct-21-2024

    Paris

  • Oct-21-2024

    Singapore

  • Oct-28-2024

    Barcelona

  • Oct-28-2024

    Dubai

  • Nov-04-2024

    London

  • Nov-04-2024

    Amsterdam

  • Nov-11-2024

    Istanbul

  • Nov-18-2024

    Paris

  • Nov-18-2024

    Singapore

  • Nov-25-2024

    Dubai

  • Nov-25-2024

    Barcelona

  • Dec-02-2024

    London

  • Dec-02-2024

    Amsterdam

  • Dec-09-2024

    Istanbul

  • Dec-16-2024

    Paris

  • Dec-16-2024

    Singapore

  • Dec-23-2024

    Dubai

  • Dec-30-2024

    Barcelona

  • Jan-20-2025

    Singapore

  • Jan-20-2025

    Paris

Course Details

Course Outline

5 days course

Understanding DCX Foundations

  • The Evolution of Customer Experience in the Digital Era
  • Importance of DCX for Businesses
  • Psychological Aspects Influencing Customer Behavior Online
  • Building Blocks of Effective Digital Customer Experience
  • Key Elements of Digital Customer Experience

Advanced Customer Journey Mapping

  • Customer Journey Mapping Techniques
  • Identifying Touchpoints and Pain Points
  • Advanced Techniques for Customer Persona Development
  • In-Depth Journey Mapping and Touchpoint Analysis
  • Addressing Emotional Touchpoints for Enhanced Engagement

 

Strategic Design for Seamless DCX

  • Strategies for Creating a Positive DCX
  • Advanced Personalization Strategies and Dynamic Content Creation
  • AI Integration for Hyper-Personalized Experiences
  • Crafting Consistent Omni-channel Strategies

Metrics, Analytics, and Decision Making

  • Advanced KPIs and Metrics for Measuring DCX
  • Tools and Methods for Measuring DCX
  • Predictive Analytics for Anticipating Customer Behavior
  • Using Insights for Data-Driven Decision Making
  • Analyzing and Interpreting Customer Feedback

 

Optimizing and Scaling DCX Excellence

  • Implementing Improvements Based on Feedback
  • Implementing AI and Machine Learning for DCX Optimization
  • Continual Evaluation and Iteration of DCX Strategies
  • Continuous Improvement Models: Agile and Lean Practices
  • Creating a DCX Roadmap for Future Enhancement
  • Designing a Futuristic Roadmap for DCX Evolution