Office Management and Administration Skills

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Mar-25-2024

    Kuala Lumpur

  • Apr-29-2024

    Kuala Lumpur

  • May-27-2024

    Kuala Lumpur

  • June-24-2024

    Kuala Lumpur

  • July-29-2024

    Kuala Lumpur

  • Aug-26-2024

    Kuala Lumpur

  • Sep-30-2024

    Kuala Lumpur

  • Oct-28-2024

    Kuala Lumpur

  • Nov-25-2024

    Kuala Lumpur

  • Dec-30-2024

    Kuala Lumpur

Dates in Other Venues

  • Mar-11-2024

    Barcelona

  • Mar-11-2024

    Dubai

  • Mar-18-2024

    London

  • Mar-18-2024

    Amsterdam

  • Mar-25-2024

    Istanbul

  • Apr-01-2024

    Paris

  • Apr-01-2024

    Singapore

  • Apr-08-2024

    Dubai

  • Apr-08-2024

    Barcelona

  • Apr-15-2024

    London

  • Apr-15-2024

    Amsterdam

  • Apr-22-2024

    Istanbul

  • Apr-22-2024

    Paris

  • Apr-29-2024

    Singapore

  • May-06-2024

    Paris

  • May-06-2024

    Singapore

  • May-13-2024

    Barcelona

  • May-13-2024

    Dubai

  • May-20-2024

    London

  • May-20-2024

    Amsterdam

  • May-27-2024

    Istanbul

  • June-03-2024

    Paris

  • June-03-2024

    Singapore

  • June-10-2024

    Dubai

  • June-10-2024

    Barcelona

  • June-17-2024

    London

  • June-17-2024

    Amsterdam

  • June-24-2024

    Istanbul

  • July-01-2024

    Singapore

  • July-01-2024

    Paris

  • July-08-2024

    Barcelona

  • July-08-2024

    Dubai

  • July-15-2024

    Amsterdam

  • July-15-2024

    London

  • July-22-2024

    Paris

  • July-29-2024

    Istanbul

  • July-29-2024

    Singapore

  • Aug-05-2024

    Singapore

  • Aug-05-2024

    Paris

  • Aug-12-2024

    Barcelona

  • Aug-12-2024

    Dubai

  • Aug-19-2024

    London

  • Aug-19-2024

    Amsterdam

  • Aug-26-2024

    Istanbul

  • Sep-02-2024

    Singapore

  • Sep-02-2024

    Paris

  • Sep-09-2024

    Barcelona

  • Sep-09-2024

    Dubai

  • Sep-16-2024

    London

  • Sep-16-2024

    Amsterdam

  • Sep-23-2024

    Paris

  • Sep-23-2024

    Istanbul

  • Sep-30-2024

    Singapore

  • Oct-07-2024

    Singapore

  • Oct-07-2024

    Paris

  • Oct-14-2024

    Dubai

  • Oct-14-2024

    Barcelona

  • Oct-21-2024

    Amsterdam

  • Oct-21-2024

    London

  • Oct-28-2024

    Istanbul

  • Nov-04-2024

    Singapore

  • Nov-04-2024

    Paris

  • Nov-11-2024

    Dubai

  • Nov-11-2024

    Barcelona

  • Nov-18-2024

    London

  • Nov-18-2024

    Amsterdam

  • Nov-25-2024

    Istanbul

  • Dec-02-2024

    Paris

  • Dec-02-2024

    Singapore

  • Dec-09-2024

    Barcelona

  • Dec-09-2024

    Dubai

  • Dec-16-2024

    Amsterdam

  • Dec-16-2024

    London

  • Dec-23-2024

    Istanbul

  • Dec-23-2024

    Paris

  • Dec-30-2024

    Singapore

Course Details

Course Outline

5 days course

 

Your Role And Responsibilities As An Office Manager
 
  • Competencies Of An Office Manager
  • The Office Manager As A Leader
    -  Organizational And Office Ethics
    -  Your Personal Ethics
  • Ethical Decision-Making Case Study
  • Understanding Cultural Differences
  • Understanding Different Personalities And How To Communicate With, Motivate, And Empower Them
  • Examining Company Structures And Organizational Charts
  • Recruitment And Selection
    -  Job Descriptions
    -  Competencies Required For Individual Positions
    -  Interviewing Techniques

 

 

 
Office Administration

 

  • Office Layout
  • Health And Safety
  • Ensuring Smooth Office Operations
  • Dealing With Paper Flow
  • Document Management Systems

 

 
Policies And Procedures

 

  • Why They Are Important And How To Communicate Them Effectively
  • How To Write Them
  • The Planning Process
  • Setting Objectives
  • Brainstorming And Mind Mapping
  • Time Management

                - Using Technology In Time Management

  • Prioritising Tasks By ‘Urgency’ And ‘Importance’
  • Identifying Time-Wasters
  • Dealing With Interruptions
  • Delegation Techniques

                 - The ‘Willing And Able’ Table

                 - Checklist For Effective Delegation

 

Managing the equipment
 
  • Computers, cabling, printers, etc.
  • Telephony.
  • Photocopiers, fax machines, etc.
  • Vending machines and kitchen equipment.
  • Understanding supplier contracts.
  • Rent or buy decisions and other cost-saving opportunities.

 

Managing health and safety

 

  • Legal requirements.
  • Risk assessments.
  • Accident reporting.
  • Fire safety.
 
Managing security

 

  • Security policy.
  • Managing security staff / contractors.
  • Emergency planning.
  • Disaster recovery.

 

Managing third-party relationships

 

  • Dealing with landlords and managing agents – know your rights!
  • Selecting suppliers for goods and services.
  • Managing suppliers and contractors.
 
Managing Communication

 

  • How And Why Do We Communicate?
  • Email Etiquette
  • Non-Verbal Communication
  • Barriers To Communication And Overcoming Them
  • Gaining Attention And ‘Connecting With People’
  • Listening Skills
  • Understanding Assertiveness Techniques
    > Using And Evaluating Different Techniques
  • Dealing With Difficult People And Challenging Situations
    > Role-Plays And Case Studies To Demonstrate, Practise, Evaluate, And Assess Your Overall Effectiveness And Areas To Improve
  • Managing Conflict Effectively
  • Managing Upwards

 

Managing the ‘out of office’ experience

 

  • FM responsibility for homeworkers.
  • Whose equipment?
  • Health and safety issues.

Course Video