Office Management and Administration Skills

Office Administration

• Office Layout
• Health And Safety
• Ensuring Smooth Office Operations
• Dealing With Paper Flow
• Document Management Systems

Policies And Procedures

• Why They Are Important And How To Communicate Them Effectively
• How To Write Them
• The Planning Process
• Setting Objectives
• Brainstorming And Mind Mapping
• Time Management

                - Using Technology In Time Management

• Prioritising Tasks By ‘Urgency’ And ‘Importance’
• Identifying Time-Wasters
• Dealing With Interruptions
• Delegation Techniques

                 - The ‘Willing And Able’ Table

                 - Checklist For Effective Delegation

Managing the equipment

• Computers, cabling, printers, etc.
• Telephony.
• Photocopiers, fax machines, etc.
• Vending machines and kitchen equipment.
• Understanding supplier contracts.
• Rent or buy decisions and other cost-saving opportunities.

Managing health and safety

• Legal requirements.
• Risk assessments.
• Accident reporting.
• Fire safety.

Managing security

• Security policy.
• Managing security staff / contractors.
• Emergency planning.
• Disaster recovery.

Managing third-party relationships

• Dealing with landlords and managing agents – know your rights!
• Selecting suppliers for goods and services.
• Managing suppliers and contractors.

Managing Communication

• How And Why Do We Communicate?
• Email Etiquette
• Non-Verbal Communication
• Barriers To Communication And Overcoming Them
• Gaining Attention And ‘Connecting With People’
• Listening Skills
• Understanding Assertiveness Techniques
  > Using And Evaluating Different Techniques
• Dealing With Difficult People And Challenging Situations
  > Role-Plays And Case Studies To Demonstrate, Practise, Evaluate, And Assess Your Overall Effectiveness And Areas To Improve
• Managing Conflict Effectively
• Managing Upwards

Managing the ‘out of office’ experience

• FM responsibility for homeworkers.
• Whose equipment?
• Health and safety issues.