Best Practices for Hospital Management

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Mar-18-2024

    Kuala Lumpur

  • Apr-15-2024

    Kuala Lumpur

  • May-20-2024

    Kuala Lumpur

  • June-17-2024

    Kuala Lumpur

  • July-15-2024

    Kuala Lumpur

  • Aug-19-2024

    Kuala Lumpur

  • Sep-16-2024

    Kuala Lumpur

  • Oct-21-2024

    Kuala Lumpur

  • Nov-18-2024

    Kuala Lumpur

  • Dec-16-2024

    Kuala Lumpur

Dates in Other Venues

  • Mar-04-2024

    Dubai

  • Mar-04-2024

    Barcelona

  • Mar-11-2024

    London

  • Mar-11-2024

    Amsterdam

  • Mar-18-2024

    Istanbul

  • Mar-25-2024

    Singapore

  • Mar-25-2024

    Paris

  • Apr-01-2024

    Dubai

  • Apr-01-2024

    Barcelona

  • Apr-08-2024

    Amsterdam

  • Apr-08-2024

    London

  • Apr-15-2024

    Istanbul

  • Apr-22-2024

    Paris

  • Apr-29-2024

    Singapore

  • May-06-2024

    Dubai

  • May-06-2024

    Barcelona

  • May-13-2024

    London

  • May-13-2024

    Amsterdam

  • May-20-2024

    Istanbul

  • May-27-2024

    Singapore

  • May-27-2024

    Paris

  • June-03-2024

    Dubai

  • June-03-2024

    Barcelona

  • June-10-2024

    London

  • June-10-2024

    Amsterdam

  • June-17-2024

    Istanbul

  • June-24-2024

    Paris

  • June-24-2024

    Singapore

  • July-01-2024

    Barcelona

  • July-01-2024

    Dubai

  • July-08-2024

    Amsterdam

  • July-08-2024

    London

  • July-15-2024

    Istanbul

  • July-22-2024

    Paris

  • July-29-2024

    Singapore

  • Aug-05-2024

    Dubai

  • Aug-05-2024

    Barcelona

  • Aug-12-2024

    Amsterdam

  • Aug-12-2024

    London

  • Aug-19-2024

    Istanbul

  • Aug-26-2024

    Paris

  • Aug-26-2024

    Singapore

  • Sep-02-2024

    Barcelona

  • Sep-02-2024

    Dubai

  • Sep-09-2024

    London

  • Sep-09-2024

    Amsterdam

  • Sep-16-2024

    Istanbul

  • Sep-23-2024

    Paris

  • Sep-30-2024

    Singapore

  • Oct-07-2024

    Barcelona

  • Oct-07-2024

    Dubai

  • Oct-14-2024

    London

  • Oct-14-2024

    Amsterdam

  • Oct-21-2024

    Istanbul

  • Oct-28-2024

    Singapore

  • Oct-28-2024

    Paris

  • Nov-04-2024

    Barcelona

  • Nov-04-2024

    Dubai

  • Nov-11-2024

    Amsterdam

  • Nov-11-2024

    London

  • Nov-18-2024

    Istanbul

  • Nov-25-2024

    Singapore

  • Nov-25-2024

    Paris

  • Dec-02-2024

    Dubai

  • Dec-02-2024

    Barcelona

  • Dec-09-2024

    Amsterdam

  • Dec-09-2024

    London

  • Dec-16-2024

    Istanbul

  • Dec-23-2024

    Paris

  • Dec-30-2024

    Singapore

Course Details

Course Outline

5 days course

  • Delivering outstanding customer service and building rapport
  • Confident body language, professional tone and language
  • Personal presentation, dress code and medical etiquette
  • Understanding all relevant Medical Reception forms
  • Understanding different departments within a hospital
  • Sources of advice and support outside the practice
  • Becoming a “Care Navigator”
  • Prioritising workload and patients
  • Registering patients and visitors and assisting with processing registrations and check-ins
  • Private patients vs. government sectors patients
  • Understanding medical jargon, terminology and abbreviations
  • Incident reporting
  • Logging and reporting of health and safety issues
  • Handling of post including use of franking machine DM60
  • Extensive practice on Medesk Clinic Management Software
  • Achieving High Performance in Hospital Management
  • Compliance
  • Healthcare Facility and hospital Regulation & Inspection
  • Joint Commission Accreditation – local
  • Joint Commission Accreditation – International
  • Standards & Elements of Performance:
    • Environment of Care
    • Emergency Management
    • Life Safety
    • Emergency Operations Plan
  • Management Standards:
    • Leadership & Planning
    • Safety & Security
    • Hazardous Materials
    • Disaster Preparedness
    • Fire Safety
    • Medical Equipment
    • Utility Systems
  • Hospitals Management and Safety Program Management
  • Staff Education