Hospital Management and Administration

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Oct-28-2024

    Kuala Lumpur

  • Nov-25-2024

    Kuala Lumpur

  • Dec-30-2024

    Kuala Lumpur

  • Jan-13-2025

    Kuala Lumpur

  • Feb-10-2025

    Kuala Lumpur

  • Mar-10-2025

    Kuala Lumpur

  • Apr-14-2025

    Kuala Lumpur

  • May-12-2025

    Kuala Lumpur

  • June-09-2025

    Kuala Lumpur

  • July-07-2025

    Kuala Lumpur

  • Aug-11-2025

    Kuala Lumpur

  • Sep-15-2025

    Kuala Lumpur

  • Oct-13-2025

    Kuala Lumpur

  • Nov-10-2025

    Kuala Lumpur

  • Dec-08-2025

    Kuala Lumpur

Dates in Other Venues

  • Oct-21-2024

    Amsterdam

  • Oct-21-2024

    London

  • Oct-28-2024

    Istanbul

  • Nov-04-2024

    Paris

  • Nov-04-2024

    Singapore

  • Nov-11-2024

    Barcelona

  • Nov-11-2024

    Dubai

  • Nov-18-2024

    London

  • Nov-18-2024

    Amsterdam

  • Nov-25-2024

    Istanbul

  • Dec-02-2024

    Singapore

  • Dec-02-2024

    Paris

  • Dec-09-2024

    Barcelona

  • Dec-09-2024

    Dubai

  • Dec-16-2024

    London

  • Dec-16-2024

    Amsterdam

  • Dec-23-2024

    Paris

  • Dec-23-2024

    Istanbul

  • Dec-30-2024

    Singapore

  • Jan-06-2025

    Dubai

  • Jan-06-2025

    Barcelona

  • Jan-13-2025

    Istanbul

  • Jan-20-2025

    Singapore

  • Jan-20-2025

    Paris

  • Jan-27-2025

    Amsterdam

  • Jan-27-2025

    London

  • Feb-03-2025

    Dubai

  • Feb-03-2025

    Barcelona

  • Feb-10-2025

    Istanbul

  • Feb-17-2025

    Paris

  • Feb-17-2025

    Singapore

  • Feb-24-2025

    London

  • Feb-24-2025

    Amsterdam

  • Mar-03-2025

    Barcelona

  • Mar-03-2025

    Dubai

  • Mar-10-2025

    Istanbul

  • Mar-17-2025

    Paris

  • Mar-17-2025

    Singapore

  • Mar-24-2025

    Amsterdam

  • Mar-24-2025

    London

  • Apr-07-2025

    Dubai

  • Apr-07-2025

    Barcelona

  • Apr-14-2025

    Istanbul

  • Apr-21-2025

    Paris

  • Apr-21-2025

    Singapore

  • Apr-28-2025

    Amsterdam

  • Apr-28-2025

    London

  • May-05-2025

    Dubai

  • May-05-2025

    Barcelona

  • May-12-2025

    Istanbul

  • May-19-2025

    Paris

  • May-19-2025

    Singapore

  • May-26-2025

    Amsterdam

  • May-26-2025

    London

  • June-02-2025

    Barcelona

  • June-02-2025

    Dubai

  • June-09-2025

    Istanbul

  • June-16-2025

    Paris

  • June-16-2025

    Singapore

  • June-23-2025

    Amsterdam

  • June-30-2025

    London

  • June-30-2025

    Barcelona

  • June-30-2025

    Dubai

  • July-07-2025

    Dubai

  • July-07-2025

    Istanbul

  • July-07-2025

    Barcelona

  • July-21-2025

    Singapore

  • July-21-2025

    Paris

  • July-28-2025

    London

  • July-28-2025

    Amsterdam

  • Aug-04-2025

    Dubai

  • Aug-04-2025

    Barcelona

  • Aug-11-2025

    Istanbul

  • Aug-18-2025

    Singapore

  • Aug-18-2025

    Paris

  • Aug-25-2025

    London

  • Aug-25-2025

    Amsterdam

  • Sep-01-2025

    Barcelona

  • Sep-01-2025

    Dubai

  • Sep-15-2025

    Singapore

  • Sep-15-2025

    Paris

  • Sep-15-2025

    Istanbul

  • Sep-22-2025

    Amsterdam

  • Sep-29-2025

    Barcelona

  • Sep-29-2025

    Dubai

  • Sep-29-2025

    London

  • Oct-06-2025

    Dubai

  • Oct-06-2025

    Barcelona

  • Oct-13-2025

    Istanbul

  • Oct-20-2025

    Singapore

  • Oct-20-2025

    Paris

  • Oct-27-2025

    London

  • Oct-27-2025

    Amsterdam

  • Nov-03-2025

    Barcelona

  • Nov-03-2025

    Dubai

  • Nov-10-2025

    Istanbul

  • Nov-17-2025

    Paris

  • Nov-17-2025

    Singapore

  • Nov-24-2025

    London

  • Nov-24-2025

    Amsterdam

  • Dec-01-2025

    Dubai

  • Dec-01-2025

    Barcelona

  • Dec-08-2025

    Istanbul

  • Dec-15-2025

    Paris

  • Dec-15-2025

    Singapore

  • Dec-22-2025

    Amsterdam

  • Dec-29-2025

    London

  • Dec-29-2025

    Dubai

  • Dec-29-2025

    Barcelona

Course Details

Course Outline

5 days course

 

  • Delivering outstanding customer service and building rapport
  • Confident body language, professional tone and language
  • Personal presentation, dress code and medical etiquette

 

  • Understanding all relevant Medical Reception forms
  • Understanding different departments within a hospital
  • Sources of advice and support outside the practice

 

  • Becoming a “Care Navigator”
  • Prioritising workload and patients
  • Registering patients and visitors and assisting with processing registrations and check-ins

 

  • Private patients vs. government sectors patients
  • Understanding medical jargon, terminology and abbreviations
  • Incident reporting
  • Logging and reporting of health and safety issues
  • Handling of post including use of franking machine DM60
  • Extensive practice on Medesk Clinic Management Software

 

  • Achieving High Performance in Hospital Management
  • Compliance
  • Healthcare Facility and hospital Regulation & Inspection
  • Joint Commission Accreditation – local
  • Joint Commission Accreditation – International
  • Standards & Elements of Performance:
    • Environment of Care
    • Emergency Management
    • Life Safety
    • Emergency Operations Plan
  • Management Standards:
    • Leadership & Planning
    • Safety & Security
    • Hazardous Materials
    • Disaster Preparedness
    • Fire Safety
    • Medical Equipment
    • Utility Systems
  • Hospitals Management and Safety Program Management
  • Staff Education

Course Video