Employee Engagement and Retention

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Mar-11-2024

    Kuala Lumpur

  • Apr-08-2024

    Kuala Lumpur

  • May-13-2024

    Kuala Lumpur

  • June-10-2024

    Kuala Lumpur

  • July-08-2024

    Kuala Lumpur

  • Aug-12-2024

    Kuala Lumpur

  • Sep-09-2024

    Kuala Lumpur

  • Oct-14-2024

    Kuala Lumpur

  • Nov-11-2024

    Kuala Lumpur

  • Dec-09-2024

    Kuala Lumpur

Dates in Other Venues

  • Mar-11-2024

    Istanbul

  • Mar-18-2024

    Paris

  • Mar-18-2024

    Singapore

  • Mar-25-2024

    Barcelona

  • Mar-25-2024

    Dubai

  • Apr-01-2024

    London

  • Apr-01-2024

    Amsterdam

  • Apr-08-2024

    Istanbul

  • Apr-15-2024

    Paris

  • Apr-15-2024

    Singapore

  • Apr-22-2024

    Dubai

  • Apr-22-2024

    London

  • Apr-29-2024

    Barcelona

  • Apr-29-2024

    Amsterdam

  • May-06-2024

    London

  • May-06-2024

    Amsterdam

  • May-13-2024

    Istanbul

  • May-20-2024

    Paris

  • May-20-2024

    Singapore

  • May-27-2024

    Dubai

  • May-27-2024

    Barcelona

  • June-03-2024

    London

  • June-03-2024

    Amsterdam

  • June-10-2024

    Istanbul

  • June-17-2024

    Paris

  • June-17-2024

    Singapore

  • June-24-2024

    Barcelona

  • June-24-2024

    Dubai

  • July-01-2024

    Amsterdam

  • July-01-2024

    London

  • July-08-2024

    Istanbul

  • July-15-2024

    Singapore

  • July-15-2024

    Paris

  • July-22-2024

    Dubai

  • July-22-2024

    London

  • July-29-2024

    Amsterdam

  • July-29-2024

    Barcelona

  • Aug-05-2024

    Amsterdam

  • Aug-05-2024

    London

  • Aug-12-2024

    Istanbul

  • Aug-19-2024

    Paris

  • Aug-19-2024

    Singapore

  • Aug-26-2024

    Barcelona

  • Aug-26-2024

    Dubai

  • Sep-02-2024

    Amsterdam

  • Sep-02-2024

    London

  • Sep-09-2024

    Istanbul

  • Sep-16-2024

    Paris

  • Sep-16-2024

    Singapore

  • Sep-23-2024

    London

  • Sep-23-2024

    Dubai

  • Sep-30-2024

    Barcelona

  • Sep-30-2024

    Amsterdam

  • Oct-07-2024

    Amsterdam

  • Oct-07-2024

    London

  • Oct-14-2024

    Istanbul

  • Oct-21-2024

    Singapore

  • Oct-21-2024

    Paris

  • Oct-28-2024

    Dubai

  • Oct-28-2024

    Barcelona

  • Nov-04-2024

    Amsterdam

  • Nov-04-2024

    London

  • Nov-11-2024

    Istanbul

  • Nov-18-2024

    Paris

  • Nov-18-2024

    Singapore

  • Nov-25-2024

    Dubai

  • Nov-25-2024

    Barcelona

  • Dec-02-2024

    London

  • Dec-02-2024

    Amsterdam

  • Dec-09-2024

    Istanbul

  • Dec-16-2024

    Singapore

  • Dec-16-2024

    Paris

  • Dec-23-2024

    Dubai

  • Dec-23-2024

    London

  • Dec-30-2024

    Barcelona

  • Dec-30-2024

    Amsterdam

Course Details

Course Outline

5 days course

 

The Core Role of Employee Relations
 
  • The Context
  • Change Management
  • Understanding the Rationale of ER
  • The Core Role of ER: Organisational Culture; Employee Engagement; Conflict Resolution; Workplace Investigations; Employee Discipline
  • The Distinction between the Role of ER and the Role of the Manager
  • The Impact on Policies and Procedures
  • The Psychological Contract

 

The ER Function in Practice
 
  • Communications
  • Team Briefing
  • Consultation
  • Discipline - Gross Misconduct
  • Discipline - Poor Performance
  • Appeals
  • Handling Sickness Absence

 

 

Supporting the Manager, Supervisor or Team Leader

 

  • Grievances
  • Conducting the Grievance Interview
  • Management’s Right to Manage
  • Equal Opportunities
  • Discrimination
  • Equality and Diversity
  • Harassment and Bullying
  • Motivation 

 

Managing Employee Performance and Engagement
 
  • The Performance Management Process
  • Motivation and Goal Theory
  • Giving Feedback and Coaching
  • Informal Participative Decision-making Programmes
  • Job Enrichment
  • Self Managed Work Teams
  • Quality Circles and Kaizen
  • Formal and Informal Consultation Programmes
  • Employee Assistance Programmes

 

 

Conflict Resolution - Documentation and Software
 
  • Getting the Best from People
  • Techniques for Resolving Conflict
  • Conflict Management Programmes
  • The Ground Rules
  • Workplace Investigations
  • The Importance of Good Records – consider cloud-based software
  • Personal Development Planning

Course Video