Employee Relations: Roles and Responsibilities

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Oct-14-2024

    Kuala Lumpur

  • Nov-11-2024

    Kuala Lumpur

  • Dec-09-2024

    Kuala Lumpur

  • Jan-27-2025

    Kuala Lumpur

  • Feb-24-2025

    Kuala Lumpur

  • Mar-24-2025

    Kuala Lumpur

  • Apr-28-2025

    Kuala Lumpur

  • May-26-2025

    Kuala Lumpur

  • June-23-2025

    Kuala Lumpur

  • July-28-2025

    Kuala Lumpur

  • Aug-25-2025

    Kuala Lumpur

  • Sep-22-2025

    Kuala Lumpur

  • Oct-27-2025

    Kuala Lumpur

  • Nov-24-2025

    Kuala Lumpur

  • Dec-22-2025

    Kuala Lumpur

Dates in Other Venues

  • Oct-07-2024

    Barcelona

  • Oct-07-2024

    Dubai

  • Oct-14-2024

    Istanbul

  • Oct-21-2024

    Singapore

  • Oct-21-2024

    Paris

  • Oct-28-2024

    Amsterdam

  • Oct-28-2024

    London

  • Nov-04-2024

    Barcelona

  • Nov-04-2024

    Dubai

  • Nov-11-2024

    Istanbul

  • Nov-18-2024

    Paris

  • Nov-18-2024

    Singapore

  • Nov-25-2024

    Amsterdam

  • Nov-25-2024

    London

  • Dec-02-2024

    Barcelona

  • Dec-02-2024

    Dubai

  • Dec-09-2024

    Istanbul

  • Dec-16-2024

    Paris

  • Dec-16-2024

    Singapore

  • Dec-23-2024

    London

  • Dec-30-2024

    Amsterdam

  • Jan-06-2025

    Singapore

  • Jan-06-2025

    Paris

  • Jan-13-2025

    London

  • Jan-13-2025

    Amsterdam

  • Jan-20-2025

    Dubai

  • Jan-20-2025

    Barcelona

  • Jan-27-2025

    Istanbul

  • Feb-03-2025

    Singapore

  • Feb-03-2025

    Paris

  • Feb-10-2025

    London

  • Feb-10-2025

    Amsterdam

  • Feb-17-2025

    Barcelona

  • Feb-17-2025

    Dubai

  • Feb-24-2025

    Istanbul

  • Mar-03-2025

    Paris

  • Mar-03-2025

    Singapore

  • Mar-10-2025

    Amsterdam

  • Mar-10-2025

    London

  • Mar-17-2025

    Barcelona

  • Mar-17-2025

    Dubai

  • Mar-24-2025

    Istanbul

  • Apr-07-2025

    Singapore

  • Apr-07-2025

    Paris

  • Apr-14-2025

    London

  • Apr-14-2025

    Amsterdam

  • Apr-21-2025

    Barcelona

  • Apr-21-2025

    Dubai

  • Apr-28-2025

    Istanbul

  • May-05-2025

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  • May-05-2025

    Singapore

  • May-12-2025

    Amsterdam

  • May-12-2025

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  • May-19-2025

    Barcelona

  • May-19-2025

    Dubai

  • May-26-2025

    Istanbul

  • June-02-2025

    Singapore

  • June-02-2025

    Paris

  • June-09-2025

    Amsterdam

  • June-09-2025

    London

  • June-16-2025

    Dubai

  • June-16-2025

    Barcelona

  • June-30-2025

    Singapore

  • June-30-2025

    Istanbul

  • June-30-2025

    Paris

  • July-07-2025

    Paris

  • July-07-2025

    Singapore

  • July-14-2025

    London

  • July-14-2025

    Amsterdam

  • July-21-2025

    Barcelona

  • July-21-2025

    Dubai

  • July-28-2025

    Istanbul

  • Aug-04-2025

    Singapore

  • Aug-04-2025

    Paris

  • Aug-11-2025

    London

  • Aug-11-2025

    Amsterdam

  • Aug-18-2025

    Barcelona

  • Aug-18-2025

    Dubai

  • Aug-25-2025

    Istanbul

  • Sep-01-2025

    Paris

  • Sep-01-2025

    Singapore

  • Sep-08-2025

    Amsterdam

  • Sep-08-2025

    London

  • Sep-15-2025

    Dubai

  • Sep-15-2025

    Barcelona

  • Sep-29-2025

    Singapore

  • Sep-29-2025

    Istanbul

  • Sep-29-2025

    Paris

  • Oct-06-2025

    Paris

  • Oct-06-2025

    Singapore

  • Oct-13-2025

    London

  • Oct-13-2025

    Amsterdam

  • Oct-20-2025

    Dubai

  • Oct-20-2025

    Barcelona

  • Oct-27-2025

    Istanbul

  • Nov-03-2025

    Singapore

  • Nov-03-2025

    Paris

  • Nov-10-2025

    London

  • Nov-10-2025

    Amsterdam

  • Nov-17-2025

    Dubai

  • Nov-17-2025

    Barcelona

  • Nov-24-2025

    Istanbul

  • Dec-01-2025

    Paris

  • Dec-01-2025

    Singapore

  • Dec-08-2025

    Amsterdam

  • Dec-08-2025

    London

  • Dec-15-2025

    Dubai

  • Dec-15-2025

    Barcelona

  • Dec-29-2025

    Paris

  • Dec-29-2025

    Istanbul

  • Dec-29-2025

    Singapore

Course Details

Course Outline

5 days course

 

Employee Relations (ER)

 

  • Defining the ER Function
  • Main Duties and Responsibilities of ER Officers
  • Employee Relations (ER) versus Human Resources (HR)
  • Employee Relations versus Personnel and Administration
  • The Relationship between Labor Law and Employee Relations

 

Managing Employee Files and Records

 

  • The Bare Essentials that Should be Kept on Record at All Times
  • Organizing the Files: The Logical Approach
  • Organizing the Files: The Legal Requirements
  • Approaches to Updating Employee Files
  • Ad Hoc Updating versus Periodic
  • Automating Employee Files: Advantages and Disadvantages
  • Human Resources Information Systems (HRIS)
  • The Global Ranking of Current HRIS

 

Attendance Management

 

  • Punctuality and Discipline: Tips for Improving Performance in these Two Areas
  • Flexi-Time: Definition and Uses
  • Pros and Cons of Flexi-Time Cultures
  • Absenteeism: The Main Key Performance Indicators (KPIs) for Measuring Absenteeism
  • Analyzing Absenteeism in Order to Reduce it

 

Employee Morale

 

  • The Definition of Employee Morale
  • Employee Morale versus Organizational Health
  • Assessing Employee Morale
  • Objective versus Subjective Approaches for Assessing Morale
  • Using the Dow Jones Model to Measure Morale
  • The Various Key Performance Indicators that are Influenced by Employee Morale
  • Organizational Health Surveys: The Main Criteria for Designing a Survey

 

Employee Grievances
 
  • The Definition of a Grievance
  • Grievances versus Complaints versus Whining
  • The Grievance Handling Procedures: Recommended Steps
  • Grievance Rate and Grievance Resolution Rate
  • The Main KPIs for Measuring your Grievance Resolution Ratio

Course Video