Pioneer Skills for the HR Professionals

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Feb-26-2024

    Kuala Lumpur

  • Mar-25-2024

    Kuala Lumpur

  • Apr-22-2024

    Kuala Lumpur

  • May-27-2024

    Kuala Lumpur

  • June-24-2024

    Kuala Lumpur

  • July-22-2024

    Kuala Lumpur

  • Aug-26-2024

    Kuala Lumpur

  • Sep-23-2024

    Kuala Lumpur

  • Oct-28-2024

    Kuala Lumpur

  • Nov-25-2024

    Kuala Lumpur

  • Dec-23-2024

    Kuala Lumpur

Dates in Other Venues

  • Feb-26-2024

    Istanbul

  • Mar-04-2024

    Paris

  • Mar-04-2024

    Singapore

  • Mar-11-2024

    Barcelona

  • Mar-11-2024

    Dubai

  • Mar-18-2024

    Amsterdam

  • Mar-18-2024

    London

  • Mar-25-2024

    Istanbul

  • Apr-01-2024

    Singapore

  • Apr-01-2024

    Paris

  • Apr-08-2024

    Barcelona

  • Apr-08-2024

    Dubai

  • Apr-15-2024

    London

  • Apr-15-2024

    Amsterdam

  • Apr-22-2024

    Singapore

  • Apr-29-2024

    Paris

  • Apr-29-2024

    Istanbul

  • May-06-2024

    Singapore

  • May-06-2024

    Paris

  • May-13-2024

    Dubai

  • May-13-2024

    Barcelona

  • May-20-2024

    London

  • May-20-2024

    Amsterdam

  • May-27-2024

    Istanbul

  • June-03-2024

    Singapore

  • June-03-2024

    Paris

  • June-10-2024

    Barcelona

  • June-10-2024

    Dubai

  • June-17-2024

    London

  • June-17-2024

    Amsterdam

  • June-24-2024

    Istanbul

  • July-01-2024

    Paris

  • July-01-2024

    Singapore

  • July-08-2024

    Dubai

  • July-08-2024

    Barcelona

  • July-15-2024

    London

  • July-15-2024

    Amsterdam

  • July-22-2024

    Singapore

  • July-29-2024

    Istanbul

  • July-29-2024

    Paris

  • Aug-05-2024

    Singapore

  • Aug-05-2024

    Paris

  • Aug-12-2024

    Dubai

  • Aug-12-2024

    Barcelona

  • Aug-19-2024

    London

  • Aug-19-2024

    Amsterdam

  • Aug-26-2024

    Istanbul

  • Sep-02-2024

    Singapore

  • Sep-02-2024

    Paris

  • Sep-09-2024

    Barcelona

  • Sep-09-2024

    Dubai

  • Sep-16-2024

    Amsterdam

  • Sep-16-2024

    London

  • Sep-23-2024

    Singapore

  • Sep-30-2024

    Istanbul

  • Sep-30-2024

    Paris

  • Oct-07-2024

    Paris

  • Oct-07-2024

    Singapore

  • Oct-14-2024

    Barcelona

  • Oct-14-2024

    Dubai

  • Oct-21-2024

    London

  • Oct-21-2024

    Amsterdam

  • Oct-28-2024

    Istanbul

  • Nov-04-2024

    Singapore

  • Nov-04-2024

    Paris

  • Nov-11-2024

    Barcelona

  • Nov-11-2024

    Dubai

  • Nov-18-2024

    London

  • Nov-18-2024

    Amsterdam

  • Nov-25-2024

    Istanbul

  • Dec-02-2024

    Paris

  • Dec-02-2024

    Singapore

  • Dec-09-2024

    Barcelona

  • Dec-09-2024

    Dubai

  • Dec-16-2024

    Amsterdam

  • Dec-16-2024

    London

  • Dec-23-2024

    Singapore

  • Dec-30-2024

    Paris

  • Dec-30-2024

    Istanbul

Course Details

Course Outline

5 days course

 

Introduction to Human Resource
 
  • Methodology of communication in HR
  • Relation of listening and empathy
  • Concept of “STAR and FACT” techniques
  • Concept of “Probing and Leading” techniques
  • Understanding the fundamentals of public speaking

 

Departments in Human Resource
 
  • Understanding the client centric HR department
  • Importance of customer service in HR
  • Understanding the concept of “Internal vs External” customer
  • Developing a mentality of customer service in HR

 

Preparing HR Reports
 
  • Introduction on Business writing
  • Preparing HR reports
  • Identifying and correcting mistakes while writing HR reports
  • Explanation with examples of certain HR reports

 

Resolution of Conflict
 
  • Methodology of conflict
  • Influencing skills for resolving conflict
  • Understanding the concept of TKI conflict model “Thomas-Kilmann Conflict Model”

 

 

The Way Forward
 
  • Understanding Motivation and Avoiding a Simplistic Approach
  • Where Pay and Reward Fit with Motivation
  • The Messages for Leaders
  • Evolution of HR from Tactical to Strategic           
  • Employee Relationship Management
  • The Personal Skills needed for the New Roles
  • Influencing Skills
  • Managing Conflict
  • Assertiveness

Course Video