Business Process Improvement & Process Mapping

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • June-17-2024

    Kuala Lumpur

  • July-15-2024

    Kuala Lumpur

  • Aug-19-2024

    Kuala Lumpur

  • Sep-16-2024

    Kuala Lumpur

  • Oct-21-2024

    Kuala Lumpur

  • Nov-18-2024

    Kuala Lumpur

  • Dec-16-2024

    Kuala Lumpur

Dates in Other Venues

  • May-27-2024

    Paris

  • May-27-2024

    Singapore

  • June-03-2024

    Dubai

  • June-03-2024

    Barcelona

  • June-10-2024

    London

  • June-10-2024

    Amsterdam

  • June-17-2024

    Istanbul

  • June-24-2024

    Singapore

  • June-24-2024

    Paris

  • July-01-2024

    Dubai

  • July-01-2024

    Barcelona

  • July-08-2024

    London

  • July-08-2024

    Amsterdam

  • July-15-2024

    Istanbul

  • July-22-2024

    Dubai

  • July-22-2024

    Paris

  • July-29-2024

    Singapore

  • July-29-2024

    Barcelona

  • Aug-05-2024

    Barcelona

  • Aug-05-2024

    Dubai

  • Aug-12-2024

    London

  • Aug-12-2024

    Amsterdam

  • Aug-19-2024

    Istanbul

  • Aug-26-2024

    Paris

  • Aug-26-2024

    Singapore

  • Sep-02-2024

    Dubai

  • Sep-02-2024

    Barcelona

  • Sep-09-2024

    London

  • Sep-09-2024

    Amsterdam

  • Sep-16-2024

    Istanbul

  • Sep-23-2024

    Paris

  • Sep-23-2024

    Dubai

  • Sep-30-2024

    Singapore

  • Sep-30-2024

    Barcelona

  • Oct-07-2024

    Dubai

  • Oct-07-2024

    Barcelona

  • Oct-14-2024

    Amsterdam

  • Oct-14-2024

    London

  • Oct-21-2024

    Istanbul

  • Oct-28-2024

    Paris

  • Oct-28-2024

    Singapore

  • Nov-04-2024

    Dubai

  • Nov-04-2024

    Barcelona

  • Nov-11-2024

    Amsterdam

  • Nov-11-2024

    London

  • Nov-18-2024

    Istanbul

  • Nov-25-2024

    Paris

  • Nov-25-2024

    Singapore

  • Dec-02-2024

    Dubai

  • Dec-02-2024

    Barcelona

  • Dec-09-2024

    London

  • Dec-09-2024

    Amsterdam

  • Dec-16-2024

    Istanbul

  • Dec-23-2024

    Dubai

  • Dec-23-2024

    Paris

  • Dec-30-2024

    Barcelona

  • Dec-30-2024

    Singapore

Course Details

Course Outline

5 days course

Process Definitions and Elements
 
  • Process definition
  • Process approach to improvement
  • Advantages of process mapping
  • Elements of a process
  • Benefits of process maps
  • Attributes of a process map
  • Process efficiency versus effectiveness
  • Stakeholder analysis
Understanding Process Approach and Non-value-added Analysis
 
  • Understanding process approach
  • Process characteristics
  • The Plan, Do, Check, Act (PDCA) approach
  • Opportunities for reducing cycle time and defects
  • Non-value added explained
  • Lean thinking to reduce waste in processes
  • The eight types of process waste

 

Re-engineering Methodology
 
  • The need for re-engineering
  • Determining what re-engineering is and is not
  • Patterns of re-design
    • Reengineering
    • Simplification
    • Value-added analysis
    • Gaps and disconnects
Process Assessments Approaches
 
  • Key terms
  • Types of mapping tools
  • Simple flowcharting
  • Geo graphs, spaghetti/workflow diagrams
  • Swim lane (deployment) flowcharts
  • Supplier-input-process-output-customer charts (SIPOC- six sigma projects)
  • Value stream maps
  • Process hierarchy
  • IDEF0 process map
  • Failure Mode and Effects Analysis (FMEA)
Process Improvement and Measurement
 
  • Diagnosis of a process
  • Analyzing and improving a process
  • Turtle diagram
  • Using process maps to identify root causes
  • Twelve cornerstone tools to process streamlining
  • Problem-solving techniques
  • The need to measure
  • Process Key Performance Indicators (KPIs)
  • Benchmarking and the balanced scorecard

Course Video