Effective Communication Skills

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • June-03-2024

    Kuala Lumpur

  • July-01-2024

    Kuala Lumpur

  • July-22-2024

    Kuala Lumpur

  • Aug-05-2024

    Kuala Lumpur

  • Sep-02-2024

    Kuala Lumpur

  • Sep-23-2024

    Kuala Lumpur

  • Oct-07-2024

    Kuala Lumpur

  • Nov-04-2024

    Kuala Lumpur

  • Dec-02-2024

    Kuala Lumpur

  • Dec-23-2024

    Kuala Lumpur

Dates in Other Venues

  • May-27-2024

    London

  • May-27-2024

    Amsterdam

  • June-03-2024

    Istanbul

  • June-10-2024

    Singapore

  • June-10-2024

    Paris

  • June-17-2024

    Dubai

  • June-17-2024

    Barcelona

  • June-24-2024

    London

  • June-24-2024

    Amsterdam

  • July-01-2024

    Istanbul

  • July-08-2024

    Singapore

  • July-08-2024

    Paris

  • July-15-2024

    Dubai

  • July-15-2024

    Barcelona

  • July-15-2024

    Singapore

  • July-15-2024

    Paris

  • July-22-2024

    Amsterdam

  • July-29-2024

    Istanbul

  • July-29-2024

    London

  • Aug-05-2024

    Istanbul

  • Aug-12-2024

    Paris

  • Aug-12-2024

    Singapore

  • Aug-19-2024

    Dubai

  • Aug-19-2024

    Barcelona

  • Aug-26-2024

    London

  • Aug-26-2024

    Amsterdam

  • Sep-02-2024

    Istanbul

  • Sep-09-2024

    Paris

  • Sep-09-2024

    Singapore

  • Sep-16-2024

    Barcelona

  • Sep-16-2024

    Dubai

  • Sep-23-2024

    Amsterdam

  • Sep-30-2024

    Istanbul

  • Sep-30-2024

    London

  • Oct-07-2024

    Istanbul

  • Oct-14-2024

    Paris

  • Oct-14-2024

    Singapore

  • Oct-21-2024

    Dubai

  • Oct-21-2024

    Barcelona

  • Oct-28-2024

    Amsterdam

  • Oct-28-2024

    London

  • Nov-04-2024

    Istanbul

  • Nov-11-2024

    Singapore

  • Nov-11-2024

    Paris

  • Nov-18-2024

    Dubai

  • Nov-18-2024

    Barcelona

  • Nov-25-2024

    London

  • Nov-25-2024

    Amsterdam

  • Dec-02-2024

    Istanbul

  • Dec-09-2024

    Singapore

  • Dec-09-2024

    Paris

  • Dec-16-2024

    Dubai

  • Dec-16-2024

    Barcelona

  • Dec-23-2024

    Amsterdam

  • Dec-30-2024

    Istanbul

  • Dec-30-2024

    London

Course Details

Course Outline

5 days course

 

Emotional Intelligence as Crucial Component of Communication
 
  • Understanding the barriers in communication
  • The layers emotional intelligence and its impact on communicating
  • Stress management and the role of optimum level of stress
  • Managing emotions

 

Communication Basics
 
  • Oral and written communication
  • Non-verbal communication
  • Active listening
  • Giving and receiving feedback
  • Assertiveness in communication
  • Different communication styles
  • Evaluating your communication style and its effectiveness
  • Enhancing communication effectiveness

 

Dealing with Conflict, Difficult People and Running Effective Meetings
 
  • Conflict resolution and negotiating skills
  • Conflict management styles
  • Facilitating meetings
  • Communication systems
  • Leaders as communication role models
  • Knowledge management
  • Self presentation techniques
  • External relations
  • Various styles of leadership and their impact on communication

 

Strategic and External Communication Skills 
 
  • Statements of vision, mission and values
  • Enhancing teamwork
  • Motivational communication
  • Coaching and mentoring skills
  • Delegation

 

Communicating for Influence: Building Impact

 

  • Communication and reasoning skills
  • Storytelling
  • Purpose-driven communication and influence
  • Personal Impact Plan

Course Video