Essential Leadership Skills for Supervisors & Managers

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Dec-16-2024

    Kuala Lumpur

Dates in Other Venues

  • Dec-16-2024

    Istanbul

  • Dec-23-2024

    Paris

  • Dec-23-2024

    Dubai

  • Dec-30-2024

    Singapore

  • Dec-30-2024

    Barcelona

Course Details

Course Outline

5 days course

Practical Frontline Leadership Skills


  • The Difference between Leadership and Management
  • How Your Leadership Drives Performance
  • The Leadership Cycle: Daily, Weekly, Monthly
  • Leadership Toolbox: Key Leadership and Management Skills


  1. Lead and Develop Self
  2. Planning, Organizing, and Setting Goals
  3. Problem-Solving and Decision Making


  • Personal Leadership Inventory

Leadership in Action – People, Priorities, and Projects


  • Dealing with Distractions and Understanding the Value of Your Time
  • Prioritization and Organization: Mastering Both and Teaching Others
  • Setting and Communicating Vision, Mission, and Goals
  • Working Together to Achieve Your Goals: The Secrets of Great Team Working
  • Essentials of Project Management for Managers
  • Coordination Activities in the Digital Age: Tools and Techniques
  • Case Study and Learning Exercise on Creating Purpose and Improving Performance

Improving Your Team’s Performance


  • Mindset, Team Dynamics, and Motivation
  • Limiting Beliefs and Other Brakes on Performance
  • Emotional Intelligence and Influence
  • Teamwork and Trust: Management Skills for Managing Teams
  • Deep Listening, Reflection, and Learning: Working and Learning as a Team
  • Situational Leadership and the One-Minute Manager
  • Coaching, Feedback, and Performance

Leading through Better Communication


  • Leadership and Management Communication Strategies


  1. Communicating Face-to-Face and Remotely


  • Gaining Rapport and Building Credibility with Your Team
  • Effective Questioning and Listening Skills
  • Ways to Be More Convincing and Overcoming Conflict
  • Negotiating Agreement and Getting a Win-Win
  • Case Study and Learning Exercise on Negotiation and Communication

Managing People and Change


  • Theories of Change: Why We Find Change Hard / How to Make It Easy


  1. Change Management and Agility


  • Coaching for Performance: Giving and Receiving Feedback
  • Difficult Conversations and Conflict
  • Working Relationships (Managing Up and Down)
  • Personal Development and Growth Plan
  • Leadership and Management Skills: Summary


  1. Strategic Planning and Execution
  2. Creativity and Innovation


  • Personal Development Plans

Course Video