Giving and Receiving Constructive Feedback

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • June-03-2024

    Kuala Lumpur

  • July-01-2024

    Kuala Lumpur

  • July-29-2024

    Kuala Lumpur

  • Aug-05-2024

    Kuala Lumpur

  • Sep-02-2024

    Kuala Lumpur

  • Sep-30-2024

    Kuala Lumpur

  • Oct-07-2024

    Kuala Lumpur

  • Nov-04-2024

    Kuala Lumpur

  • Dec-02-2024

    Kuala Lumpur

  • Dec-30-2024

    Kuala Lumpur

Dates in Other Venues

  • May-27-2024

    Amsterdam

  • May-27-2024

    London

  • June-03-2024

    Istanbul

  • June-10-2024

    Singapore

  • June-10-2024

    Paris

  • June-17-2024

    Dubai

  • June-17-2024

    Barcelona

  • June-24-2024

    London

  • June-24-2024

    Amsterdam

  • July-01-2024

    Istanbul

  • July-08-2024

    Paris

  • July-08-2024

    Singapore

  • July-15-2024

    Barcelona

  • July-15-2024

    Dubai

  • July-22-2024

    Istanbul

  • July-22-2024

    London

  • July-29-2024

    Amsterdam

  • Aug-05-2024

    Istanbul

  • Aug-12-2024

    Paris

  • Aug-12-2024

    Singapore

  • Aug-19-2024

    Dubai

  • Aug-19-2024

    Barcelona

  • Aug-26-2024

    London

  • Aug-26-2024

    Amsterdam

  • Sep-02-2024

    Istanbul

  • Sep-09-2024

    Singapore

  • Sep-09-2024

    Paris

  • Sep-16-2024

    Dubai

  • Sep-16-2024

    Barcelona

  • Sep-23-2024

    London

  • Sep-23-2024

    Istanbul

  • Sep-30-2024

    Amsterdam

  • Oct-07-2024

    Istanbul

  • Oct-14-2024

    Singapore

  • Oct-14-2024

    Paris

  • Oct-21-2024

    Dubai

  • Oct-21-2024

    Barcelona

  • Oct-28-2024

    London

  • Oct-28-2024

    Amsterdam

  • Nov-04-2024

    Istanbul

  • Nov-11-2024

    Singapore

  • Nov-11-2024

    Paris

  • Nov-18-2024

    Dubai

  • Nov-18-2024

    Barcelona

  • Nov-25-2024

    Amsterdam

  • Nov-25-2024

    London

  • Dec-02-2024

    Istanbul

  • Dec-09-2024

    Singapore

  • Dec-09-2024

    Paris

  • Dec-16-2024

    Barcelona

  • Dec-16-2024

    Dubai

  • Dec-23-2024

    Istanbul

  • Dec-23-2024

    London

  • Dec-30-2024

    Amsterdam

Course Details

Course Outline

5 days course

 

What is Constructive Feedback?
 

 

  • Defining what makes feedback constructive
  • Explain why feedback is essential
  • Why feedback must be constructive if it is to make a lasting difference to performance
  • How feedback can help managers and organisations.

 

Giving Constructive Feedback
 

 

  • Preparing objective evidence
  • Planning the encounter
  • When and where to give feedback
  • Keeping it simple and to the point
  • Delivering the feedback so that it is clearly understood, acceptable and actionable
  • Getting the balance right between positive and constructive feedback
  • Motivating the recipient to learn and change.

 

Dealing with Emotion
 

 

  • The skills required to cope with emotional reactions, theirs and yours
  • Using behavioural evidence to maintain objectivity
  • Managing body language and tone of voice
  • Keeping calm and resolving the problem
  • Developing empathy, trust and rapport.

 

 
Responding to Criticism
 

 

  • Avoiding the ‘defend/attack spiral’
  • Respecting their right to respond critically
  • Active listening and sensitivity to the situation
  • Asking the questions that help to clarify the situation
  • Conveying ideas and information non-prescriptively

 

Giving Feedback to Difficult People
 

 

  • Power and influence
  • Dealing with hostility and aggression
  • Managing conflict
  • Staying on target to achieve required objectives
  • The strategies for effective ‘win-win’ solutions
  • Getting commitment to the solution or next step

 

 

Course Video