Course Info

Length: 3 Days

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • July-08-2024

    Kuala Lumpur

  • Aug-12-2024

    Kuala Lumpur

  • Sep-09-2024

    Kuala Lumpur

  • Oct-14-2024

    Kuala Lumpur

  • Nov-11-2024

    Kuala Lumpur

  • Dec-09-2024

    Kuala Lumpur

Dates in Other Venues

  • June-17-2024

    Singapore

  • June-17-2024

    Paris

  • June-24-2024

    Amsterdam

  • June-24-2024

    London

  • July-01-2024

    Barcelona

  • July-01-2024

    Dubai

  • July-08-2024

    Istanbul

  • July-15-2024

    Paris

  • July-15-2024

    Singapore

  • July-22-2024

    London

  • July-22-2024

    Barcelona

  • July-29-2024

    Amsterdam

  • July-29-2024

    Dubai

  • Aug-05-2024

    Barcelona

  • Aug-05-2024

    Dubai

  • Aug-12-2024

    Istanbul

  • Aug-19-2024

    Paris

  • Aug-19-2024

    Singapore

  • Aug-26-2024

    Amsterdam

  • Aug-26-2024

    London

  • Sep-02-2024

    Barcelona

  • Sep-02-2024

    Dubai

  • Sep-09-2024

    Istanbul

  • Sep-16-2024

    Singapore

  • Sep-16-2024

    Paris

  • Sep-23-2024

    London

  • Sep-23-2024

    Barcelona

  • Sep-30-2024

    Dubai

  • Sep-30-2024

    Amsterdam

  • Oct-07-2024

    Dubai

  • Oct-07-2024

    Barcelona

  • Oct-14-2024

    Istanbul

  • Oct-21-2024

    Paris

  • Oct-21-2024

    Singapore

  • Oct-28-2024

    Amsterdam

  • Oct-28-2024

    London

  • Nov-04-2024

    Dubai

  • Nov-04-2024

    Barcelona

  • Nov-11-2024

    Istanbul

  • Nov-18-2024

    Paris

  • Nov-18-2024

    Singapore

  • Nov-25-2024

    Amsterdam

  • Nov-25-2024

    London

  • Dec-02-2024

    Dubai

  • Dec-02-2024

    Barcelona

  • Dec-09-2024

    Istanbul

  • Dec-16-2024

    Paris

  • Dec-16-2024

    Singapore

  • Dec-23-2024

    Barcelona

  • Dec-23-2024

    London

  • Dec-30-2024

    Amsterdam

  • Dec-30-2024

    Dubai

Course Details

Course Outline

3 days course

Introduction to KPIs

 

  • Defining Key Performance Indicators (KPIs) and its benefits
  • Understanding the balanced scorecard framework
  • Understanding KPI lifecycle model
  • Types of KPIs:

  •       Leading & lagging KPIs
  •       Qualitative & quantitative KPIs
  •       Efficiency & effectiveness KPIs

  • Characteristics of reliable KPIs

Selecting KPI

 

  • The importance of selecting right KPIs
  • Identifying objectives and intended results
  • Sources for selecting the right KPIs:

  •      Primary sources
  •      Secondary sources
  •      External sources

  • KPIs alignment with organization’s goals
  • Understanding KPI tree

KPI Selection in Practice

 

  • KPIs applications for different departments:

  •      Measuring strategy execution
  •      Measuring operations
  •      Measuring projects
  •      Measuring employee performance

  • Examples of KPIs for different scenarios
  • Group discussion: choosing the right KPI for each goal
  • Course recap and Q&A
  • Final presentation and feedback