Mastering Supervisory Skills

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Dec-30-2024

    Kuala Lumpur

  • Jan-27-2025

    Kuala Lumpur

  • Feb-24-2025

    Kuala Lumpur

  • Mar-24-2025

    Kuala Lumpur

  • Apr-28-2025

    Kuala Lumpur

  • May-26-2025

    Kuala Lumpur

  • June-30-2025

    Kuala Lumpur

  • July-28-2025

    Kuala Lumpur

  • Aug-25-2025

    Kuala Lumpur

  • Sep-29-2025

    Kuala Lumpur

  • Oct-27-2025

    Kuala Lumpur

  • Nov-24-2025

    Kuala Lumpur

  • Dec-29-2025

    Kuala Lumpur

Dates in Other Venues

  • Dec-16-2024

    Dubai

  • Dec-16-2024

    Barcelona

  • Dec-23-2024

    London

  • Dec-23-2024

    Istanbul

  • Dec-30-2024

    Amsterdam

  • Jan-06-2025

    Paris

  • Jan-06-2025

    Singapore

  • Jan-13-2025

    London

  • Jan-13-2025

    Amsterdam

  • Jan-20-2025

    Barcelona

  • Jan-20-2025

    Dubai

  • Jan-27-2025

    Istanbul

  • Feb-03-2025

    Singapore

  • Feb-03-2025

    Paris

  • Feb-10-2025

    Amsterdam

  • Feb-10-2025

    London

  • Feb-17-2025

    Barcelona

  • Feb-17-2025

    Dubai

  • Feb-24-2025

    Istanbul

  • Mar-03-2025

    Singapore

  • Mar-03-2025

    Paris

  • Mar-10-2025

    London

  • Mar-10-2025

    Amsterdam

  • Mar-17-2025

    Barcelona

  • Mar-17-2025

    Dubai

  • Mar-24-2025

    Istanbul

  • Apr-07-2025

    Singapore

  • Apr-07-2025

    Paris

  • Apr-14-2025

    Amsterdam

  • Apr-14-2025

    London

  • Apr-21-2025

    Dubai

  • Apr-21-2025

    Barcelona

  • Apr-28-2025

    Istanbul

  • May-05-2025

    Singapore

  • May-05-2025

    Paris

  • May-12-2025

    Amsterdam

  • May-12-2025

    London

  • May-19-2025

    Barcelona

  • May-19-2025

    Dubai

  • May-26-2025

    Istanbul

  • June-02-2025

    Paris

  • June-02-2025

    Singapore

  • June-16-2025

    London

  • June-16-2025

    Amsterdam

  • June-16-2025

    Dubai

  • June-16-2025

    Barcelona

  • June-23-2025

    Istanbul

  • June-30-2025

    Paris

  • June-30-2025

    Singapore

  • July-07-2025

    Singapore

  • July-07-2025

    Paris

  • July-14-2025

    London

  • July-14-2025

    Amsterdam

  • July-21-2025

    Dubai

  • July-21-2025

    Barcelona

  • July-28-2025

    Istanbul

  • Aug-04-2025

    Paris

  • Aug-04-2025

    Singapore

  • Aug-11-2025

    Amsterdam

  • Aug-11-2025

    London

  • Aug-18-2025

    Barcelona

  • Aug-18-2025

    Dubai

  • Aug-25-2025

    Istanbul

  • Sep-01-2025

    Paris

  • Sep-01-2025

    Singapore

  • Sep-08-2025

    Amsterdam

  • Sep-08-2025

    London

  • Sep-15-2025

    Dubai

  • Sep-15-2025

    Barcelona

  • Sep-22-2025

    Istanbul

  • Sep-29-2025

    Paris

  • Sep-29-2025

    Singapore

  • Oct-06-2025

    Singapore

  • Oct-06-2025

    Paris

  • Oct-13-2025

    Amsterdam

  • Oct-13-2025

    London

  • Oct-20-2025

    Barcelona

  • Oct-20-2025

    Dubai

  • Oct-27-2025

    Istanbul

  • Nov-03-2025

    Singapore

  • Nov-03-2025

    Paris

  • Nov-10-2025

    Amsterdam

  • Nov-10-2025

    London

  • Nov-17-2025

    Barcelona

  • Nov-17-2025

    Dubai

  • Nov-24-2025

    Istanbul

  • Dec-01-2025

    Singapore

  • Dec-01-2025

    Paris

  • Dec-08-2025

    Amsterdam

  • Dec-08-2025

    London

  • Dec-15-2025

    Dubai

  • Dec-15-2025

    Barcelona

  • Dec-22-2025

    Istanbul

  • Dec-29-2025

    Paris

  • Dec-29-2025

    Singapore

Course Details

Course Outline

5 days course

 

The Supervisor's Role and Competences: 

 

  • Action planning
  • Roles and responsibilities of the supervisor
  • The competency concept - measuring actual behaviors against the model
  • Understanding organizational culture
  • Developing a network of relationships and influence

 

Delegation and Management Style:
 
  • Delegation skills and empowerment
  • Management style – ‘situational’ & ‘differential’ leadership models
  • Group dynamics and team formation
  • Conflict and conformity in group situations
  • Problem-solving and decision making
  • Managing team meetings
 
Communication Skills:

 

  • Improving communications and relationships
  • Dimensions of staff performance
  • Practical motivation
  • Appraisal - case studies in performance management
  • Coaching and developing staff - the skills of on-job training

 

Managing Performance & Relationships:
 
  • Assertiveness
  • People problems and problem people
  • Constructive criticism - giving and receiving
  • Discipline
  • Fundamental principles for time management
  • Managing time with other people in mind
  • Planning and priority setting
  • Interruptions and accessibility
  • Understanding stress and managing stressed staff

 

Managing Change and Continuous Improvement:
 
  • Concept of continuous improvement
  • Improving systems and processes
  • Engaging and enthusing the team
  • Creative thinking techniques
  • Implementing change
  • Influencing skills - making a case and managing the ‘politics’
  • Action planning

Course Video