Mastering Supervisory Skills

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • July-01-2024

    Kuala Lumpur

  • July-29-2024

    Kuala Lumpur

  • Aug-05-2024

    Kuala Lumpur

  • Sep-02-2024

    Kuala Lumpur

  • Sep-30-2024

    Kuala Lumpur

  • Oct-07-2024

    Kuala Lumpur

  • Nov-04-2024

    Kuala Lumpur

  • Dec-02-2024

    Kuala Lumpur

  • Dec-30-2024

    Kuala Lumpur

Dates in Other Venues

  • June-17-2024

    Dubai

  • June-17-2024

    Barcelona

  • June-24-2024

    Amsterdam

  • June-24-2024

    London

  • July-01-2024

    Istanbul

  • July-08-2024

    Singapore

  • July-08-2024

    Paris

  • July-15-2024

    Barcelona

  • July-15-2024

    Dubai

  • July-22-2024

    Istanbul

  • July-22-2024

    London

  • July-29-2024

    Amsterdam

  • Aug-05-2024

    Istanbul

  • Aug-12-2024

    Singapore

  • Aug-12-2024

    Paris

  • Aug-19-2024

    Dubai

  • Aug-19-2024

    Barcelona

  • Aug-26-2024

    Amsterdam

  • Aug-26-2024

    London

  • Sep-02-2024

    Istanbul

  • Sep-09-2024

    Singapore

  • Sep-09-2024

    Paris

  • Sep-16-2024

    Barcelona

  • Sep-16-2024

    Dubai

  • Sep-23-2024

    London

  • Sep-23-2024

    Istanbul

  • Sep-30-2024

    Amsterdam

  • Oct-07-2024

    Istanbul

  • Oct-14-2024

    Singapore

  • Oct-14-2024

    Paris

  • Oct-21-2024

    Dubai

  • Oct-21-2024

    Barcelona

  • Oct-28-2024

    London

  • Oct-28-2024

    Amsterdam

  • Nov-04-2024

    Istanbul

  • Nov-11-2024

    Paris

  • Nov-11-2024

    Singapore

  • Nov-18-2024

    Barcelona

  • Nov-18-2024

    Dubai

  • Nov-25-2024

    Amsterdam

  • Nov-25-2024

    London

  • Dec-02-2024

    Istanbul

  • Dec-09-2024

    Singapore

  • Dec-09-2024

    Paris

  • Dec-16-2024

    Dubai

  • Dec-16-2024

    Barcelona

  • Dec-23-2024

    London

  • Dec-23-2024

    Istanbul

  • Dec-30-2024

    Amsterdam

Course Details

Course Outline

5 days course

 

The Supervisor's Role and Competences: 

 

  • Action planning
  • Roles and responsibilities of the supervisor
  • The competency concept - measuring actual behaviors against the model
  • Understanding organizational culture
  • Developing a network of relationships and influence

 

Delegation and Management Style:
 
  • Delegation skills and empowerment
  • Management style – ‘situational’ & ‘differential’ leadership models
  • Group dynamics and team formation
  • Conflict and conformity in group situations
  • Problem-solving and decision making
  • Managing team meetings
 
Communication Skills:

 

  • Improving communications and relationships
  • Dimensions of staff performance
  • Practical motivation
  • Appraisal - case studies in performance management
  • Coaching and developing staff - the skills of on-job training

 

Managing Performance & Relationships:
 
  • Assertiveness
  • People problems and problem people
  • Constructive criticism - giving and receiving
  • Discipline
  • Fundamental principles for time management
  • Managing time with other people in mind
  • Planning and priority setting
  • Interruptions and accessibility
  • Understanding stress and managing stressed staff

 

Managing Change and Continuous Improvement:
 
  • Concept of continuous improvement
  • Improving systems and processes
  • Engaging and enthusing the team
  • Creative thinking techniques
  • Implementing change
  • Influencing skills - making a case and managing the ‘politics’
  • Action planning

Course Video