Operations Management and Development Training

Course Info

Length: 2 Weeks

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • June-24-2024

    Kuala Lumpur

  • July-22-2024

    Kuala Lumpur

  • Aug-26-2024

    Kuala Lumpur

  • Sep-30-2024

    Kuala Lumpur

  • Oct-28-2024

    Kuala Lumpur

  • Nov-25-2024

    Kuala Lumpur

  • Dec-23-2024

    Kuala Lumpur

Dates in Other Venues

  • June-24-2024

    Istanbul

  • July-01-2024

    Paris

  • July-01-2024

    Singapore

  • July-08-2024

    Barcelona

  • July-08-2024

    Dubai

  • July-15-2024

    Amsterdam

  • July-15-2024

    London

  • July-22-2024

    Singapore

  • July-29-2024

    Paris

  • July-29-2024

    Istanbul

  • Aug-05-2024

    Singapore

  • Aug-05-2024

    Paris

  • Aug-12-2024

    Dubai

  • Aug-12-2024

    Barcelona

  • Aug-19-2024

    London

  • Aug-19-2024

    Amsterdam

  • Aug-26-2024

    Istanbul

  • Sep-02-2024

    Singapore

  • Sep-02-2024

    Paris

  • Sep-09-2024

    Dubai

  • Sep-09-2024

    Barcelona

  • Sep-16-2024

    London

  • Sep-16-2024

    Amsterdam

  • Sep-23-2024

    Singapore

  • Sep-30-2024

    Paris

  • Sep-30-2024

    Istanbul

  • Oct-07-2024

    Paris

  • Oct-07-2024

    Singapore

  • Oct-14-2024

    Dubai

  • Oct-14-2024

    Barcelona

  • Oct-21-2024

    London

  • Oct-21-2024

    Amsterdam

  • Oct-28-2024

    Istanbul

  • Nov-04-2024

    Singapore

  • Nov-04-2024

    Paris

  • Nov-11-2024

    Dubai

  • Nov-11-2024

    Barcelona

  • Nov-18-2024

    Amsterdam

  • Nov-18-2024

    London

  • Nov-25-2024

    Istanbul

  • Dec-02-2024

    Singapore

  • Dec-02-2024

    Paris

  • Dec-09-2024

    Barcelona

  • Dec-09-2024

    Dubai

  • Dec-16-2024

    London

  • Dec-16-2024

    Amsterdam

  • Dec-23-2024

    Singapore

  • Dec-30-2024

    Istanbul

  • Dec-30-2024

    Paris

Course Details

Course Outline

10 days course

 

 An Introduction to Successful Operations Management and Developemet 

 

  • A broad definition of operations management, including its purpose and its key principles
  • What successful operations management looks like
  • A brief history of operations management
  • The key skills, experience and personal attributes that you need to be an Operations Manage

 

Operations Improvement

 

  • The importance of improvement in operations management
  • Key elements of operations improvement
  • Broad approaches to improvement
  • Improvement techniques
  • Managing the improvement process

 

 

Supply Chain Management: Purchasing and Inventory

 

  • Definitions of logistics and supply chain management
  • Purchasing within SCM - why it is important
  • Purchasing within SCM - steps in the process and how to find suppliers
  • Purchasing within SCM - documents in the process and when things go wrong


 

Supply Chain Management: Product Development and Production

 

  • How to identify your target market
  • Conducting primary and secondary market research and different methods that you can use
  • Key stages of the product development process
  • The production and scheduling process and different types of production, including job, batch and flow production

 

 

Supply Chain Management :  Product Distribution and Marketing

 

  • Defining product distribution and different distribution channels
  • Key individuals and parties involved in the distribution process
  • Things to consider in the packaging and presentation of your product
  • Deciding on delivery options for customers

 

 

Finance and Managing Costs

 

  • The importance of finance and cost management to the field of operations management
  • Some key financial terminology and documents
  • The importance of and how to compile budgets, balance sheets and asset registers
  • What depreciation is and some common ways in which to calculate it

 

 

 Working with Employees, Contractors and Other Workers

 

  • An overview of different employment statuses, such as employed staff, contractors, subcontractors, agency workers and zero hours contracts
  • Managing employed staff, including contractual clauses and statutory entitlements
  • Contractors and subcontractors - advantages and disadvantages of using them and how to work with them in the best possible way
  • Common clauses within contracts for services

 

 

An Introduction to Project Management

 

  • What project management is and how it can relate to your role as an Operations Manager
  • The five key phases of project management
  • Examples of operations management projects, or common projects types that you may be involved in
  • What SMART objectives are and how to write them

 

More Project Methodologies in Operations Management

 

  • A definition of Six Sigma and its main principles
  • Different tools and methodologies that you can use within the Six Sigma process
  • Some strengths and potential weaknesses of the approach
  • How to maximise the value of Six Sigma

 

 

Maintaining Quality in Operations Management

 

  • Ways to ensure quality in the design and productions phases
  • The important of quality assurance and quality control, including testing
  • Features of the ISO 9000 standards for quality
  • Types of quality defects and how to deal with them

 

 

Socially and Environmentally Responsible Operations Management

 

  • An examination of corporate social responsibility and why it is an important initiative
  • How to create an effective corporate social responsibility strategy
  • A case study of a successful and wide-reaching CSR programme
  • The characteristics of a sustainable or green business

Course Video