Performance Measurement in Public Sector

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • June-10-2024

    Kuala Lumpur

  • July-08-2024

    Kuala Lumpur

  • Aug-12-2024

    Kuala Lumpur

  • Sep-09-2024

    Kuala Lumpur

  • Oct-14-2024

    Kuala Lumpur

  • Nov-11-2024

    Kuala Lumpur

  • Dec-09-2024

    Kuala Lumpur

Dates in Other Venues

  • May-27-2024

    Dubai

  • May-27-2024

    Barcelona

  • June-03-2024

    London

  • June-03-2024

    Amsterdam

  • June-10-2024

    Istanbul

  • June-17-2024

    Paris

  • June-17-2024

    Singapore

  • June-24-2024

    Barcelona

  • June-24-2024

    Dubai

  • July-01-2024

    Amsterdam

  • July-01-2024

    London

  • July-08-2024

    Istanbul

  • July-15-2024

    Singapore

  • July-15-2024

    Paris

  • July-22-2024

    Amsterdam

  • July-22-2024

    Barcelona

  • July-29-2024

    Dubai

  • July-29-2024

    London

  • Aug-05-2024

    Amsterdam

  • Aug-05-2024

    London

  • Aug-12-2024

    Istanbul

  • Aug-19-2024

    Paris

  • Aug-19-2024

    Singapore

  • Aug-26-2024

    Barcelona

  • Aug-26-2024

    Dubai

  • Sep-02-2024

    Amsterdam

  • Sep-02-2024

    London

  • Sep-09-2024

    Istanbul

  • Sep-16-2024

    Paris

  • Sep-16-2024

    Singapore

  • Sep-23-2024

    Barcelona

  • Sep-23-2024

    Amsterdam

  • Sep-30-2024

    London

  • Sep-30-2024

    Dubai

  • Oct-14-2024

    Istanbul

  • Oct-21-2024

    Paris

  • Oct-21-2024

    Singapore

  • Oct-28-2024

    Barcelona

  • Oct-28-2024

    London

  • Oct-28-2024

    Amsterdam

  • Oct-28-2024

    Dubai

  • Nov-04-2024

    London

  • Nov-04-2024

    Amsterdam

  • Nov-11-2024

    Istanbul

  • Nov-18-2024

    Paris

  • Nov-18-2024

    Singapore

  • Nov-25-2024

    Dubai

  • Nov-25-2024

    Barcelona

  • Dec-02-2024

    London

  • Dec-02-2024

    Amsterdam

  • Dec-09-2024

    Istanbul

  • Dec-16-2024

    Singapore

  • Dec-16-2024

    Paris

  • Dec-23-2024

    Amsterdam

  • Dec-23-2024

    Barcelona

  • Dec-30-2024

    London

  • Dec-30-2024

    Dubai

Course Details

Course Outline

5 days course

 

Assessing the Starting Point: The Public Sector Performance Management Maturity Scale
 
  • Performance Management defined as an Enabling Movement
  • Performance Management Best Practices in Public Sector and Non-profit Organizations
  • Conducting a Comprehensive Assessment of Your Government Organization’s Current Use of Performance Management Concepts
  • Key Principles of Effective Performance Management for Profits, Non-Profits and Hybrid Organizations
  • Customizing the Performance Management Approach via the PPC Model to Build the Required Capacities

 

Defining the Scope of the Performance Management Initiative
 
  • Identify Performance Improvement Opportunities and Align to Internal Leadership Policy Goals
  • Project Management Fundamentals for Performance Improvement Initiatives
  • Identifying and Developing Your Performance Improvement Team – Policy, Planning and Implementation Leaders
  • Gaining Top Down, Internal and External Stakeholder Buy-in
  • Identify Alignment Opportunities between Performance Management and Legislative and Administration Priorities
  • Designing Goals and Objectives linked to The High-Performance Organization
  • Developing the 4 Step Implementation Model – Diagnostic, Design, Implement and Review

 

 

Performance Management Strategy Development
 
  • Diagnostic
    • Assessment of Primary Activities, Deliverables, Customer Focus
    • Designing the ‘As is’ to the ‘Should be’
    • Pre and Post Measurements
    • The End in Mind – The High-Performance Organization
  • Design
    • Organizational Goals Enabled with the Balanced Scorecard
    • Competitive Benchmarks for Performance Comparisons and Important Developments
    • Performance Management Enabled via KPIs
    • Best Practice Objectives and Key Results (OKRs) for Public Sector Organizations
  • Implement
    • Project Management Principles – Launch, Timelines, Phases, Milestones, Quick Wins and Pilots
    • Effectively Cascading Strategic KPIs – Goal, Division and Task KPIs
    • Designing an Effective Communication Strategy
  • Measure
    • Post Project Reviews
    • Enhancement and Modifications
    • What Next?

 

Driving the Achievement of Performance Goals
 
  • The Purpose of Employee Reviews as a Vehicle to Drive Performance at All Levels
  • Performance Reviews: Facilitating a Process for Analyzing and Using Performance Information Internally to Drive Improvements
  • Performance Analysis - Selecting programs and initiatives for advanced program evaluation, data analytics, performance auditing, benchmarking, etc.
  • Addressing the Performance Gap via Proven Approaches for Optimal Organizational Results
  • Managing Performance Problems – Key Activities
  • Improving Motivation and Engagement at Work
  • Performance Evaluation and the Link to Rewards

 

Sustainability of Performance
 
  • Action Planning for Sustainability of The High-Performance Organization
  • Sustainability via Feedback Models - Constructive and Developmental Feedback
  • Coaching and Mentoring for Performance
  • Seminar: Review and Summary
  • Close of Program and Final Evaluation

Course Video