Writing Effective Policies and Procedures Training

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Mar-25-2024

    Kuala Lumpur

  • Apr-29-2024

    Kuala Lumpur

  • May-27-2024

    Kuala Lumpur

  • June-24-2024

    Kuala Lumpur

  • July-29-2024

    Kuala Lumpur

  • Aug-26-2024

    Kuala Lumpur

  • Sep-30-2024

    Kuala Lumpur

  • Oct-28-2024

    Kuala Lumpur

  • Nov-25-2024

    Kuala Lumpur

  • Dec-30-2024

    Kuala Lumpur

Dates in Other Venues

  • Mar-11-2024

    Barcelona

  • Mar-11-2024

    Dubai

  • Mar-18-2024

    Amsterdam

  • Mar-18-2024

    London

  • Mar-25-2024

    Istanbul

  • Apr-01-2024

    Paris

  • Apr-01-2024

    Singapore

  • Apr-08-2024

    Barcelona

  • Apr-08-2024

    Dubai

  • Apr-15-2024

    Amsterdam

  • Apr-15-2024

    London

  • Apr-22-2024

    Istanbul

  • Apr-22-2024

    Paris

  • Apr-29-2024

    Singapore

  • May-06-2024

    Paris

  • May-06-2024

    Singapore

  • May-13-2024

    Dubai

  • May-13-2024

    Barcelona

  • May-20-2024

    London

  • May-20-2024

    Amsterdam

  • May-27-2024

    Istanbul

  • June-03-2024

    Paris

  • June-03-2024

    Singapore

  • June-10-2024

    Dubai

  • June-10-2024

    Barcelona

  • June-17-2024

    Amsterdam

  • June-17-2024

    London

  • June-24-2024

    Istanbul

  • July-01-2024

    Singapore

  • July-01-2024

    Paris

  • July-08-2024

    Dubai

  • July-08-2024

    Barcelona

  • July-15-2024

    Amsterdam

  • July-15-2024

    London

  • July-22-2024

    Paris

  • July-22-2024

    Istanbul

  • July-29-2024

    Singapore

  • Aug-05-2024

    Singapore

  • Aug-05-2024

    Paris

  • Aug-12-2024

    Dubai

  • Aug-12-2024

    Barcelona

  • Aug-19-2024

    London

  • Aug-19-2024

    Amsterdam

  • Aug-26-2024

    Istanbul

  • Sep-02-2024

    Paris

  • Sep-02-2024

    Singapore

  • Sep-09-2024

    Dubai

  • Sep-09-2024

    Barcelona

  • Sep-16-2024

    Amsterdam

  • Sep-16-2024

    London

  • Sep-23-2024

    Paris

  • Sep-23-2024

    Istanbul

  • Sep-30-2024

    Singapore

  • Oct-07-2024

    Paris

  • Oct-07-2024

    Singapore

  • Oct-14-2024

    Dubai

  • Oct-14-2024

    Barcelona

  • Oct-21-2024

    Amsterdam

  • Oct-21-2024

    London

  • Oct-28-2024

    Istanbul

  • Nov-04-2024

    Paris

  • Nov-04-2024

    Singapore

  • Nov-11-2024

    Dubai

  • Nov-11-2024

    Barcelona

  • Nov-18-2024

    Amsterdam

  • Nov-18-2024

    London

  • Nov-25-2024

    Istanbul

  • Dec-02-2024

    Singapore

  • Dec-02-2024

    Paris

  • Dec-09-2024

    Dubai

  • Dec-09-2024

    Barcelona

  • Dec-16-2024

    London

  • Dec-16-2024

    Amsterdam

  • Dec-23-2024

    Istanbul

  • Dec-23-2024

    Paris

  • Dec-30-2024

    Singapore

Course Details

Course Outline

5 days course

 

Introduction to Policy & Procedure Writing

 

  • Introduction
  • Why Policies are important
  • What makes a decent policy
  • The structure of policy and procedures
  • How to Start Writing Policies and Procedures
  • How to Write Procedures to Increase Control
  • Writing Procedures for Results

 

Setting up a Governance Policy Framework for Policies and Procedures

 

  • The legal and compliance role of Policies and Procedures
  • The review process and approval
  • The rationale of writing disclaimers
  • The role of policy and procedures
  • What needs to be included
  • Who should be included
  • The review process
  • The approval process
  • Writing styles
  • Incorporation and editing of different documents; integrating into one style

 

 Implementation of policy and procedures

 

  • Auditing and Monitoring policy and procedures
  • Maintaining a strategic distance from equivocalness
  • Quality Management Standards – ISO 900
  • Management Commitment: The Key to Getting Procedures Used
  • How to ensure staff compliance – holding users responsible
  • How to notify users
  • Special Cases
  • Notifying Managers first
  • Meeting Work Plans and Notification Forms
  • Resistance factors and Dealing with resistance

 

Standard Operating Procedures (SOPs) Format

 

  • Authorization, Production and Distribution of SOPs
  • Revising and Updating Policies and Procedures
  • Creating good manuals and handbooks
  • What to put in a manual or handbook
  • Design elements
  • Production elements
  • Distribution issues

 

Case Studies Analysis

 

  • Creating a Perfect document
  • Verification
  • Validation
  • Editing
  • Proofreading
  • Who Reviews?
  • Board/Delegated Authority Ratification and Review Process
  • Optional Group workshop/exercises
  • Group discussion
  • Course review/wrap-up

Course Video