EFQM: Internal Assessor Training

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • July-08-2024

    Kuala Lumpur

  • Aug-12-2024

    Kuala Lumpur

  • Sep-09-2024

    Kuala Lumpur

  • Oct-14-2024

    Kuala Lumpur

  • Nov-11-2024

    Kuala Lumpur

  • Dec-09-2024

    Kuala Lumpur

Dates in Other Venues

  • June-17-2024

    Paris

  • June-17-2024

    Singapore

  • June-24-2024

    Dubai

  • June-24-2024

    Barcelona

  • July-01-2024

    London

  • July-01-2024

    Amsterdam

  • July-08-2024

    Istanbul

  • July-15-2024

    Singapore

  • July-15-2024

    Paris

  • July-22-2024

    Amsterdam

  • July-22-2024

    Barcelona

  • July-29-2024

    Dubai

  • July-29-2024

    London

  • Aug-05-2024

    Amsterdam

  • Aug-05-2024

    London

  • Aug-12-2024

    Istanbul

  • Aug-19-2024

    Paris

  • Aug-19-2024

    Singapore

  • Aug-26-2024

    Barcelona

  • Aug-26-2024

    Dubai

  • Sep-02-2024

    London

  • Sep-02-2024

    Amsterdam

  • Sep-09-2024

    Istanbul

  • Sep-16-2024

    Singapore

  • Sep-16-2024

    Paris

  • Sep-23-2024

    Amsterdam

  • Sep-23-2024

    Barcelona

  • Sep-30-2024

    London

  • Sep-30-2024

    Dubai

  • Oct-07-2024

    London

  • Oct-07-2024

    Amsterdam

  • Oct-14-2024

    Istanbul

  • Oct-21-2024

    Paris

  • Oct-21-2024

    Singapore

  • Oct-28-2024

    Barcelona

  • Oct-28-2024

    Dubai

  • Nov-04-2024

    Amsterdam

  • Nov-04-2024

    London

  • Nov-11-2024

    Istanbul

  • Nov-18-2024

    Singapore

  • Nov-18-2024

    Paris

  • Nov-25-2024

    Dubai

  • Nov-25-2024

    Barcelona

  • Dec-02-2024

    Amsterdam

  • Dec-02-2024

    London

  • Dec-09-2024

    Istanbul

  • Dec-16-2024

    Paris

  • Dec-16-2024

    Singapore

  • Dec-23-2024

    Barcelona

  • Dec-23-2024

    Amsterdam

  • Dec-30-2024

    Dubai

  • Dec-30-2024

    London

Course Details

Course Outline

5 days course

 

The EFQM Excellence Model

 

  • EFQM Excellence Model elements
  • The fundamental concepts of excellence
  • The EFQM Excellence Model criteria
  • Structure of results criteria
  • Structure of enablers criteria
  • The RADAR concept
  • Assessing using the model: fundamental concepts

 

Key information and strategic themes

 

  • EFQM management document structure
  • Key information – overview
  • Strategic themes
  • Examples on strategic themes
  • Empowering people
  • STIBL’s journey towards excellence 

 

Applying the RADAR to enablers

 

  • RADAR – enablers
  • RADAR – approach
  • RADAR – deployment
  • RADAR – assessment and refinement
  • RADAR questions to enablers

 

Applying RADAR to results

 

  • RADAR results
  • RADAR – relevance and usability
  • RADAR – performance
  • RADAR questions for results

 

Assessing using the EFQM Excellence Model

 

  • What is the EFQM Excellence Matrix
  • Explore EFQM Excellence Matrix
  • Scoring enablers with the Matrix
  • Scoring the results with the Matrix
  • Examples of scoring (1 enabler & 1 result)
  • Reflection and lessons learned
  • Workshop approac

 

Site visit simulation

 

  • Purpose of site visit simulation
  • Example of site visit plan
  • Planning the details
  • Good interview practices
  • The impact of RADAR on interviews

 

Writing feedback statements

 

  • Preparing detailed feedback
  • Feedback statements – enablers
    • Poorly worded strength statements
    • Well worded strength statements
    • Poorly worded areas for improvement statements
    • Well worded areas for improvement statements
  • Feedback statements – results
    • Poorly worded strength  statements
    • Well worded strength statements
    • Poorly worded areas for improvement statements
    • Well-worded areas for improvement statements

 

Scoring using RADAR

 

  • The consensus and scoring process
  • Feedback – scoring grids
  • Scoring at criterion part level
  • Scoring enablers
  • Scoring results
  • Scoring examples

 

Feedback reports

 

  • Content of typical feedback report
  • Feedback against criteria
  • Building management summary
  • Tips on good feedback report

 

Applying the learning in your organization

 

  • Self-assessment options
  • Internal assessment Process
  • Running the assessment approach

Course Video