Introduction to Lean Six Sigma
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- Introduction
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Lean Six Sigma is a business approach to continual improvement which focuses on stripping out areas of waste from processes and minimizing product reduction. Lean refers to maximizing customer value and minimizing waste; creating more value for customers with less wasted resources. Six Sigma is the on-going effort to continually reduce process and product variation through a defined project approach.
Lean Six Sigma represents a business philosophy leading to the elimination of waste and the reduction of variation. With Lean Six Sigma, costs are reduced, productivity is raised and customer satisfaction is enhanced. The effort starts with understanding “value” through the eyes of the customer. Anything that does not add value is waste. Any variation from the target or ideal state is a potential source of added cost. Lean Six Sigma efforts tackle both waste and variation with a focus on customers and their needs. Lean and Six Sigma are part of a continuum in which efficiency (Six Sigma) is coupled with effectiveness (Lean) to create a robust improvement environment.
This course will give you an understanding of what Lean Six Sigma is and how it can benefit your organization. You will be able to put in place your own Six Sigma framework to achieve reduced costs through streamlined processes, increased time and performance management as well as increased customer satisfaction levels
The Introduction to Lean Six Sigma course will provide you with an understanding of the background and application of Lean Six Sigma. You will learn how to apply Six Sigma principles to different business areas, how the DMAIC process works, and how it can improve your business. Our tutors will also guide you through the belt system, and the roles and responsibilities of Green and Black Belts
Course Outline
What is Lean Six Sigma
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Lean Six Sigma Philosophy
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Lean Six Sigma Methodologies
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Quality defined: types and relationships
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Quality issues in the Service Sector
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The Cost of Poor Quality in Services
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Quality Organization, Culture and Roles