Measuring Process And Organizational Performance Training

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Mar-11-2024

    Kuala Lumpur

  • Apr-08-2024

    Kuala Lumpur

  • May-13-2024

    Kuala Lumpur

  • June-10-2024

    Kuala Lumpur

  • July-08-2024

    Kuala Lumpur

  • Aug-12-2024

    Kuala Lumpur

  • Sep-09-2024

    Kuala Lumpur

  • Oct-14-2024

    Kuala Lumpur

  • Nov-11-2024

    Kuala Lumpur

  • Dec-09-2024

    Kuala Lumpur

Dates in Other Venues

  • Mar-04-2024

    London

  • Mar-04-2024

    Amsterdam

  • Mar-11-2024

    Istanbul

  • Mar-18-2024

    Singapore

  • Mar-18-2024

    Paris

  • Mar-25-2024

    Dubai

  • Mar-25-2024

    Barcelona

  • Apr-01-2024

    London

  • Apr-01-2024

    Amsterdam

  • Apr-08-2024

    Istanbul

  • Apr-15-2024

    Singapore

  • Apr-15-2024

    Paris

  • Apr-22-2024

    Amsterdam

  • Apr-22-2024

    Barcelona

  • Apr-29-2024

    Dubai

  • Apr-29-2024

    London

  • May-06-2024

    Amsterdam

  • May-06-2024

    London

  • May-13-2024

    Istanbul

  • May-20-2024

    Paris

  • May-20-2024

    Singapore

  • May-27-2024

    Barcelona

  • May-27-2024

    Dubai

  • June-03-2024

    Amsterdam

  • June-03-2024

    London

  • June-10-2024

    Istanbul

  • June-17-2024

    Singapore

  • June-17-2024

    Paris

  • June-24-2024

    Dubai

  • June-24-2024

    Barcelona

  • July-01-2024

    London

  • July-01-2024

    Amsterdam

  • July-08-2024

    Istanbul

  • July-15-2024

    Paris

  • July-15-2024

    Singapore

  • July-22-2024

    Amsterdam

  • July-22-2024

    Barcelona

  • July-29-2024

    London

  • July-29-2024

    Dubai

  • Aug-05-2024

    Amsterdam

  • Aug-05-2024

    London

  • Aug-12-2024

    Istanbul

  • Aug-19-2024

    Paris

  • Aug-19-2024

    Singapore

  • Aug-26-2024

    Barcelona

  • Aug-26-2024

    Dubai

  • Sep-02-2024

    London

  • Sep-02-2024

    Amsterdam

  • Sep-09-2024

    Istanbul

  • Sep-16-2024

    Paris

  • Sep-16-2024

    Singapore

  • Sep-23-2024

    Barcelona

  • Sep-23-2024

    Amsterdam

  • Sep-30-2024

    London

  • Sep-30-2024

    Dubai

  • Oct-07-2024

    London

  • Oct-07-2024

    Amsterdam

  • Oct-14-2024

    Istanbul

  • Oct-21-2024

    Paris

  • Oct-21-2024

    Singapore

  • Oct-28-2024

    Barcelona

  • Oct-28-2024

    Dubai

  • Nov-04-2024

    London

  • Nov-04-2024

    Amsterdam

  • Nov-11-2024

    Istanbul

  • Nov-18-2024

    Singapore

  • Nov-18-2024

    Paris

  • Nov-25-2024

    Dubai

  • Nov-25-2024

    Barcelona

  • Dec-02-2024

    London

  • Dec-02-2024

    Amsterdam

  • Dec-09-2024

    Istanbul

  • Dec-16-2024

    Paris

  • Dec-16-2024

    Singapore

  • Dec-23-2024

    Amsterdam

  • Dec-23-2024

    Barcelona

  • Dec-30-2024

    London

  • Dec-30-2024

    Dubai

Course Details

Course Outline

5 days course

 

Process management as the foundation of organizational management

 

  • Processes defined
  • Business Process Thinking
  • Types of business processes
  • Metrics definitions
  • Process and metrics planning
  • Aligning process levels to metrics levels – hierarchy

 

Metrics Types and purposes

 

  • Metrics definitions
  • Metrics categories and labels
  • Types of metrics – leading vs. lagging, efficiency vs. effectiveness, etc.

 

Selecting the right metrics

 

  • Top-Bottom; bottom-top alignment
  • What metrics should accomplish
  • Strategy and metrics
  • Gaps-Alignment-Conflict

 

Detailing the metrics

 

  • Identifying the details
  • Setting baselines, benchmarks and targets
  • Sourcing, Collecting and Frequency of collecting data
  • Normalizing and formulizing data

 

Analyzing and presenting the data

 

  • Ways to analyze data
  • Graphical depictions of data
  • Dashboards and scorecards

 

Making appropriate decisions

 

  • Issues and considerations
  • Frequency of review
  • Deciding to change

 

Psychological impacts of metrics

 

  • Good and bad news of metrics
  • Determining poor vs. better metrics
  • Political game-playing with metrics
  • Congruency

 

The metrics life-cycle

 

  • Life cycle defined
  • Factors affecting metrics relevancy
  • Reviewing metrics adequacy

Course Video