Measuring Process And Organizational Performance Training

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Jan-06-2025

    Kuala Lumpur

  • Feb-03-2025

    Kuala Lumpur

  • Mar-03-2025

    Kuala Lumpur

  • Apr-07-2025

    Kuala Lumpur

  • May-05-2025

    Kuala Lumpur

  • June-02-2025

    Kuala Lumpur

  • June-30-2025

    Kuala Lumpur

  • July-07-2025

    Kuala Lumpur

  • Aug-04-2025

    Kuala Lumpur

  • Sep-01-2025

    Kuala Lumpur

  • Sep-29-2025

    Kuala Lumpur

  • Oct-06-2025

    Kuala Lumpur

  • Nov-03-2025

    Kuala Lumpur

  • Dec-01-2025

    Kuala Lumpur

  • Dec-29-2025

    Kuala Lumpur

Dates in Other Venues

  • Dec-16-2024

    Paris

  • Dec-16-2024

    Singapore

  • Dec-23-2024

    Barcelona

  • Dec-23-2024

    Amsterdam

  • Dec-30-2024

    Dubai

  • Dec-30-2024

    London

  • Jan-06-2025

    Istanbul

  • Jan-13-2025

    Paris

  • Jan-13-2025

    Singapore

  • Jan-20-2025

    London

  • Jan-20-2025

    Amsterdam

  • Jan-27-2025

    Barcelona

  • Jan-27-2025

    Dubai

  • Feb-03-2025

    Istanbul

  • Feb-10-2025

    Paris

  • Feb-10-2025

    Singapore

  • Feb-17-2025

    London

  • Feb-17-2025

    Amsterdam

  • Feb-24-2025

    Barcelona

  • Feb-24-2025

    Dubai

  • Mar-03-2025

    Istanbul

  • Mar-10-2025

    Singapore

  • Mar-10-2025

    Paris

  • Mar-17-2025

    London

  • Mar-17-2025

    Amsterdam

  • Mar-24-2025

    Dubai

  • Mar-24-2025

    Barcelona

  • Apr-07-2025

    Istanbul

  • Apr-14-2025

    Singapore

  • Apr-14-2025

    Paris

  • Apr-21-2025

    London

  • Apr-21-2025

    Amsterdam

  • Apr-28-2025

    Dubai

  • Apr-28-2025

    Barcelona

  • May-05-2025

    Istanbul

  • May-12-2025

    Singapore

  • May-12-2025

    Paris

  • May-19-2025

    London

  • May-19-2025

    Amsterdam

  • May-26-2025

    Dubai

  • May-26-2025

    Barcelona

  • June-02-2025

    Istanbul

  • June-09-2025

    Paris

  • June-09-2025

    Singapore

  • June-16-2025

    London

  • June-16-2025

    Amsterdam

  • June-23-2025

    London

  • June-23-2025

    Amsterdam

  • June-23-2025

    Barcelona

  • June-30-2025

    Dubai

  • June-30-2025

    Istanbul

  • July-07-2025

    Istanbul

  • July-14-2025

    Paris

  • July-14-2025

    Singapore

  • July-21-2025

    Amsterdam

  • July-21-2025

    London

  • July-28-2025

    Barcelona

  • July-28-2025

    Dubai

  • Aug-04-2025

    Istanbul

  • Aug-11-2025

    Paris

  • Aug-11-2025

    Singapore

  • Aug-18-2025

    London

  • Aug-18-2025

    Amsterdam

  • Aug-25-2025

    Barcelona

  • Sep-01-2025

    Istanbul

  • Sep-08-2025

    Singapore

  • Sep-08-2025

    Paris

  • Sep-15-2025

    Amsterdam

  • Sep-15-2025

    London

  • Sep-22-2025

    Barcelona

  • Sep-29-2025

    Dubai

  • Sep-29-2025

    Istanbul

  • Oct-06-2025

    Istanbul

  • Oct-13-2025

    Singapore

  • Oct-13-2025

    Paris

  • Oct-20-2025

    Amsterdam

  • Oct-20-2025

    London

  • Oct-27-2025

    Dubai

  • Oct-27-2025

    Barcelona

  • Nov-03-2025

    Istanbul

  • Nov-10-2025

    Paris

  • Nov-10-2025

    Singapore

  • Nov-17-2025

    London

  • Nov-17-2025

    Amsterdam

  • Nov-24-2025

    Barcelona

  • Nov-24-2025

    Dubai

  • Dec-01-2025

    Istanbul

  • Dec-08-2025

    Paris

  • Dec-08-2025

    Singapore

  • Dec-15-2025

    Amsterdam

  • Dec-15-2025

    London

  • Dec-22-2025

    Barcelona

  • Dec-29-2025

    Istanbul

  • Dec-29-2025

    Dubai

Course Details

Course Outline

5 days course

 

Process management as the foundation of organizational management

 

  • Processes defined
  • Business Process Thinking
  • Types of business processes
  • Metrics definitions
  • Process and metrics planning
  • Aligning process levels to metrics levels – hierarchy

 

Metrics Types and purposes

 

  • Metrics definitions
  • Metrics categories and labels
  • Types of metrics – leading vs. lagging, efficiency vs. effectiveness, etc.

 

Selecting the right metrics

 

  • Top-Bottom; bottom-top alignment
  • What metrics should accomplish
  • Strategy and metrics
  • Gaps-Alignment-Conflict

 

Detailing the metrics

 

  • Identifying the details
  • Setting baselines, benchmarks and targets
  • Sourcing, Collecting and Frequency of collecting data
  • Normalizing and formulizing data

 

Analyzing and presenting the data

 

  • Ways to analyze data
  • Graphical depictions of data
  • Dashboards and scorecards

 

Making appropriate decisions

 

  • Issues and considerations
  • Frequency of review
  • Deciding to change

 

Psychological impacts of metrics

 

  • Good and bad news of metrics
  • Determining poor vs. better metrics
  • Political game-playing with metrics
  • Congruency

 

The metrics life-cycle

 

  • Life cycle defined
  • Factors affecting metrics relevancy
  • Reviewing metrics adequacy

Course Video